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Lessons Learned

Lessons Learned. Jill Jackson Director of Testing San Juan College Farmington, New Mexico. Background. New to testing New Testing Center Research Based Data Driven Customer Service highest priority. Research Best Practices. Websites NCTA Conference List Serve & Wiki

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Lessons Learned

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  1. Lessons Learned Jill Jackson Director of Testing San Juan College Farmington, New Mexico

  2. Background • New to testing • New Testing Center • Research Based • Data Driven • Customer Service highest priority

  3. Research Best Practices • Websites • NCTA Conference • List Serve & Wiki • Visits to other sites • Ask questions

  4. Understand testing on your campus • Survey the campus • Use Presidential backing

  5. Compile the results • Create a master list • Make a plan • Potential testing

  6. Internal Assessment Testing transferred from Counseling Center New testing added by SJC Testing Center Testing that a SJC Department has requested the SCJ Testing Center take over Testing provided by an individual Testing to remain in a SJC Department Results

  7. Create or update your mission statement • Align with campus mission • Align with strategic plan • Memorable

  8. Understand your market • On and off campus • Peers • Competition

  9. Participate in campus initiatives • Accreditation • Continuous Quality Improvement • Activities • Committees

  10. Engage in Systems Thinking by creating a System Map Proven values include: • Complex problems that involve many people - see the “big picture” and not just their part of it; • Recurring problems or those that have been made worse by past attempts to fix them; • Issues where an action affects (or is affected by) another issue; and • Problems whose solutions are not obvious.

  11. Create a System Map of your Testing Center • Visual diagram of entire operation • Plan for new initiatives • Understand budget needs • Strategic planning tool

  12. Policies and Procedures • Clear and concise • Administrative support • Logical, not arbitrary • Up to date • Communicate

  13. Use Process Mapping • Study and refine processes • Simplify • Clarify

  14. We changed to twice per week testing to offer more options and to try to increase our pass rate GED Testing Fall 2006 • You must register by the Friday prior to the exam. Pay the fee at the SJC Business Office, then visit the SJC Testing Center to complete the required paperwork • Two forms of ID are required to test. One must be a government issued Photo ID. • Do NOT bring personal belongings, especially purses, cell phones and other electronic devices • Be at least 30 minutes early to your exam • You must call at least 24 hours in advance to cancel or reschedule • Choose a combination of dates below to complete your exam ç • Wednesday Morning—Writing and Math • 8:15 AM-10:15 AM Writing • 10:30 AM-12:00 PM Mathematics • August 23; Sept. 6 & 20; October 4 & 18; Nov. 1 & 15; Dec. 6 • Thursday Afternoon—Reading, Social Studies, Science • 12:30 PM-1:35 PM Reading • 1:50 PM-3:00 PM Social Studies • 3:15 PM-4:35 PM Science • August 24; Sept. 7 & 21; October 5 & 19; Nov. 2 & 16; Dec. 7 • Wednesday Morning—Reading, Social Studies, Science • 8:15 AM-9:20 AM Reading • 9:35 AM-10:45 AM Social Studies • 11:00 AM-12:20 PM Science • August 30; Sept. 13 & 27; October 11 & 25; Nov. 8 & 29; Dec. 13 • Thursday Afternoon—Writing and Math • 12:45 PM-2:45 PM Writing • 3:00 PM-4:30 PM Mathematics • August 31; Sept. 14 & 28; October 12 & 26; Nov. 9 & 30; Dec. 14 San Juan College Testing Center 4601 College Blvd. Room 7132 -Information Technology Building Farmington, New Mexico 87402 (505) 566-3329 or 566-3139 testingcenter@sanjuancollege.edu

  15. Develop collaborative relationships with other campus departments • Schools • Business & Industry Training • Business Office • Counseling/Advising

  16. Thank you for your time

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