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This case study explores the critical role of business processes and information technology in modern organizations. It covers key enterprise processes, including supply-side, demand-side, and support functions, emphasizing their integration. The study provides hands-on experience with SAP Business ByDesign, focusing on procurement, marketing, sales, and service processes. Participants will learn to design and implement efficient business process models while gaining insights into customer management and supply planning. This comprehensive approach helps large companies leverage advanced ERP and CRM solutions effectively.
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Business ByDesign EGN 5622 Enterprise Systems IntegrationSpring, 2012
ERP & SAP (Solutions) Solutions for large companies - SAP ERP - SAP CRM - SAP PLM - SAP SCM - SAP SRM - SAP Analytics - SAP Manufacturing - SAP Service - SAP Mobile Solutions - SAP xApps Small & Medium Size Solutions - SAP Business One - SAP Business DyDesign - AP Business All-in-One Platforms - Enterprise Services Architecture - SAP NetWeaver technology platform
Objectives: •Understand the critical role of business processes and the enabling information technology in modern organizations •Understand the main business processes – supply-side, demand-side and support processes – and their integration within the firm as well as with customers and suppliers •Understand the principles and capabilities of state-of-the-art enterprise systems • Gain hands-on experience with SAP Business ByDesign.
Basic Concept and Case Structure This case study links management concepts to the design of business processes and their implementation. •Primary processes: Supply-side processes (procurement), Demand-side processes (marketing, sales, service) •Support processes: Finance and accounting
Userid: student_ _ Initial password: Welcome1 Business ByDesign, Userid, Password
Exercises • Case Study 2: 4.1 New material • 4.1.1 Search for products and create product master data • Case Study 3: 4.2 Supply planning details • 4.2.1 Prepare supply planning • Case Study 5: 5. Customer management • 5.1 Scenario • 5.1.1 Introduction • 5.2 Tasks • 5.2.1 Create price lists for solar boiler (by Instructor) • 5.2.2 Start a campaign • 5.2.3 Analyze customer contacts • 5.2.4 Enter an inbound phone call • 5.2.5 Check the price list • 5.2.6 Record an opportunity • 5.2.7 Check the opportunity pipeline • 5.2.8 Enter a sales order • 5.2.9 Checking the delivery date • 5.2.10 Start planning run, create a purchase request and a purchase order • 5.2.11 Approve the purchase order (by instructor)