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Customer Presentment

Customer Presentment. Learn - About the technical, financial, and environmental decisions involved with offering electronic billing and websites for consumers to monitor their usage.  How utilities are making services available to their customers through the web. Presenter. Michael Hyde

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Customer Presentment

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  1. Customer Presentment Learn - About the technical, financial, and environmental decisions involved with offering electronic billing and websites for consumers to monitor their usage.  How utilities are making services available to their customers through the web.

  2. Presenter Michael Hyde IT Manager Northern Neck Electric Cooperative Warsaw VA

  3. Northern Neck Electric Cooperative Warsaw, VA 18,000 meters 6 Counties 1,900 miles of line 20 Substations 30% Residential

  4. NNEC IT Mission Statement To the Coop -Provide Cooperative employees the tools and technology to help them perform their job more efficiently and safelyTo the Members - Provide members with tools to help them reduce energy consumption, save money and preserve the environment

  5. “If you cannot measure it, you cannot improve it.” -- Lord Kelvin

  6. Member Alert and Notification Methods eMail Web site IHD (In-Home-Displays) Text Messaging Phone call (IVR) Social Media (Twitter, Facebook…)

  7. eMail Notifications Hourly Usage (Sent Daily) Daily Usage Monthly Usage (Sent out weekly) High Usage (Alert) Comparative Usage (TBD) Outage Alert

  8. Daily Usage eMail Notifications August 2007 Very Basic information Provided reading Calculated usage Sent to: Employees Board Members

  9. Daily Usage eMail Notifications March 2009 Added information Provided reading Calculated usage Dollar value Hi/low temp Energy Tip Data pulled from CIS

  10. Daily Usage eMail Notifications 2012 A member requested: “This is great info, can you provide it every day and tell me when the billing cycle begins. This will be very helpful in my budgeting and the bill will not be a surprise.”

  11. Weekly Usage eMail Notifications 30 days prior usage Hi/Low temp Data pulled from CIS Added in 2008

  12. Hourly Usage eMail Notifications Hour-by-hour usage Pulled from TWACS Added in 2008

  13. High Usage eMail Notifications Each members account is reviewed and a high usage threshold determined Example: An alert sent if usage exceeds 100 kWh in a single day.

  14. What's in the Future? Outage Alerting Demand Response Smart Home Anomaly Detection Trend Analysis MultiSpeak Ability to set markers Expand Comparison (2 years)

  15. What's in the Future? Anomaly Detection - They can also get text, email or phone alerts when their electric use exceeds an amount they established it their account profile

  16. Member Testimonials: We try to diagnose spikes quickly, like one about a week ago that was huge.Thanks for the quick response. Just to let you know, I have the auto meter reading from the coop. Recently, it proved to be worth while when I notice an unusual spike in daily use. It turned out to be a problem with the heat pump contacts sticking. FYI, we are in Troy, NY until 1 October. We appreciate receiving the daily cost of electricity from your office. WHAT A GREAT SERVICE!  THANK YOU.  I try to watch my consumption of energy and now I will watch when I plan washing Thank you for the daily power usage data. It is a big help in understanding my power consumption and in particular the condition of my heating system. Is it possible to sign up for the same information for our community association account? Today is my first day of receiving actual data from the daily usage system and I wanted to let you know that I *really* like it. Keep up the good work! Can you send me a copy of my monthly usage in graph form like you do for my parents?  Thank you! I really appreciate the added information about estimated cost and the daily temps. on the daily power usage summary

  17. More Testimonials This is the best comprehensive info you could have provided, really gives one a chance to compare usage costs day to day.  Thank you!!! Wow, Mike...this is neat...!!!!!  Usage still too HIGH (ha ha)but great info !! Data provided is really improving Mike!! Glad you are able to keep this flowing. I check it each day while I'm away. I especially like the cost and weather data you've included.. Getting the reading everyday has helped up to cut back on electricity use. Just this past weekend we installed a timer on the hot water heater to further reduce the usage. Thank you I think I have found the problem. I like this monthly summary a lot. Thanks so much! I’m trying hard to monitor our energy usage to see what we have been doing wrong!! I appreciate your help so very much! I like the weather data idea for its obvious potential correlation to power use. GREAT SERVICE.  HOW ABOUT PUTTING THE  KWH  IN SUBJECT LINE ?

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