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Customer intelligence

The slides from my Bazaarvoice Webinar

shelisrael
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Customer intelligence

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  1. Customer intelligence Letting Customer Intelligence Drive Your Business #UGCideas

  2. http://www.flickr.com/photos/rosyfinch/5286652808/ http://www.flickr.com/photos/rosyfinch/5286652808/

  3. http://www.flickr.com/photos/jamescridland/613445810/ Collective Wisdom in People http://www.flickr.com/photos/jamescridland/613445810/ Collective Wisdom in People

  4. ©2011Bazaarvoice, Inc. <ul><ul><ul><ul><li>[1] Speed </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[2] Self-organization </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[3] Collaboration </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[4] Predictive </li></ul></ul></ul></ul>Customer-centric attributes ©2011Bazaarvoice, Inc. <ul><ul><ul><ul><li>[1] Speed </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[2] Self-organization </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[3] Collaboration </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[4] Predictive </li></ul></ul></ul></ul>Customer-centric attributes

  5. In a blink!

  6. Self-organization

  7. Wired to Collaborate

  8. Predictive behavior

  9. . Customer intelligence is everywhere © 2011Bazaarvoice, Inc.

  10. . © 2011 Bazaarvoice, Inc. The customer-centric enterprise

  11. . © 2011 Bazaarvoice, Inc. http://www.flickr.com/photos/-wit-/2661802952/ <ul><ul><ul><ul><li>[1] Feedback everywhere </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[2] Filter & distribute </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[3] Rapid course adjustment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[4] Two-way benefits </li></ul></ul></ul></ul>The customer-centric enterprise

  12. . Confidential and Proprietary. © 2010 Bazaarvoice, Inc. The Dell story

  13. . The Story of Kraft . . . Confidential and Proprietary. © 2010 Bazaarvoice, Inc. The Kraft story

  14. . Confidential and Proprietary. © 2010 Bazaarvoice, Inc. The Pace story

  15. . L.L.Bean Confidential and Proprietary. © 2010 Bazaarvoice, Inc. The L.L. Bean story

  16. . Confidential and Proprietary. © 2010 Bazaarvoice, Inc. “ The product must have been changed because I cannot keep the mats clean” “ They hold stains, and even bleach won't get rid of them” The Rubbermaid story “ You made my day!  I am so happy to hear that my‘single voice’ may have made a difference ” “ What a surprise… there is an American corporation out there who actually listens to its customers” © 2011 Bazaarvoice, Inc.

  17. . Exciting conclusions Confidential and Proprietary. © 2011Bazaarvoice, Inc.

  18. . © 2011 Bazaarvoice, Inc. [ 1 ] Listen-and-Respond Distributes wisdom Reduce time-to-market Improve loyalty Improved products & services Make managers heroes [ 2 ] [ 3 ] [ 4 ] [ 5 ] [ 6 ] Customer-centric advantages

  19. . Confidential and Proprietary. © 2011Bazaarvoice, Inc. Shel Israel @shelisrael [email_address] #UGCideas

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