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the evolution of a technical services portal

Portal. Software. Information. Cloud. Support. the evolution of a technical services portal. PRESENTED BY BRIAN M. OSBOURN & CORY FALLDINE. What is techsite ?. A central portal for delivery of technical services Uses SharePoint and basic webpages

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the evolution of a technical services portal

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  1. Portal Software Information Cloud Support the evolution of a technical services portal PRESENTED BY BRIAN M. OSBOURN & CORY FALLDINE

  2. What is techsite? • A central portal for delivery of technical services • Uses SharePoint and basic webpages • Combination of Public & Authenticated Sites • Employees & Students • IT Staff • Starting point for every core service • Does not replace our campus portal

  3. Where does it fit in? TechSite

  4. Where does it fit in? TechSite

  5. In the beginning • PC Installation difficulty • Basic Web Page with links to installers (IE 3.0) • Only used internal to IT Department • Core concept still used today

  6. Version 2-4: We’re on to something • Useful for public, too • Additional features • New browser capabilities • Flash • No Code • Hosted on NetWare 2 3 4

  7. Version 7 & 9: introducing the portal • All features of previous versions • Authentication to eDirectory • Written in PHP • Custom content based on role (Employee or Student) • Customized software install options • Printer installer (iPrint) • File Access (NetStorage) • First to target students (StudentAccess) • Asset Tracking

  8. Problems ahead • Continuous Improvement • Broke My Own Rule • Lost entire staff of developers • The start of Novell’s Open Source Folly • Where Do We Go From Here?

  9. Version 10: sharepoint • Foundation • Active Directory authentication • Back to “No Code” Mentality • Complete rebuild • Current Features – Asset tracking, software installation, printer installation, Student web page and file access • New Features - IT Departmental teams, Project Teams, Project Information Sites, license management and a Training Registration module

  10. Version 11: role-based sites • Sites customized to status and location (Employee vs. Student, On-Campus vs. At Home) • No technical restriction (installers not available off campus) • URL’s customized for single sign-on on campus • Split architecture to have static introductory html public web pages • Content split between 2 SharePoint servers, and 1 web server • Completely virtual • Team-based, projects wrapped up, IT Department moved to SharePoint Enterprise on its own server

  11. Version 12: the feedback edition • Teams started working much closer together on changes, new features • Feedback from technical staff and customers • 11.5 was to include a few fixes from v.11, huge number of requests • Architecture stayed the same • Contentand delivery, user experience

  12. The Features of v.12 • InstallPoint • TechDocs • Forms Server • Project & Team Sites • PrintCenter • Information Security Policies • Windows 7 Support • MacSite • Helpdesk (informational) • LaunchPoint • Anti-Virus at Home • Downloads for Home • MyFiles2.0 • Communicator

  13. More FEATURES of v.12 • PCInfo • PrinterInfo • ServerSite and ServerInfo • LicenseCommander

  14. the architecture of v. 12 • Web Server – Windows Server 2008 R2 x64 • 2 x SharePoint Services 2007– Windows Server 2008 R2 x64 • Authenticates to AD • Backed up with Data Protection Manager • All virtual using Hyper-V R2

  15. Lessons learned • Control technologies used • Feedback & Collaboration are key • Adapt • Don’t go overboard • Continuous Improvement

  16. Techsite.next • SharePoint 2010 • Fewer servers • Content Management • MySite • Team and Collaboration focus • Social Networking • Office Web Apps • More focus on Internet functionality

  17. Questions?

  18. Contact Info & download • Full PowerPoint is available to download from TechSite (http://techsite.emporia.edu), • Brian Osbourn, bosbourn@emporia.edu • Cory Falldine, cfalldin@emporia.edu

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