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This document explores international approaches to integrating consumer workforces in service delivery. It highlights examples from consumer-run services, emphasizing the role of such workforces within mainstream services. Core challenges and common workforce issues are discussed, along with recommendations for better integration and functioning of consumer-driven initiatives in service environments. Focusing on Sound Times, a multimillion-dollar agency in Ontario, it presents insights into effective strategies for involving consumers as part of the solution in service provision.
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