PCO Quirks Catherine Beck Business Analyst Aurora Health Care
Purpose • To provide examples of our quirks • To share fixes or workarounds • To open the floor to hear about your quirks
Definition of Quirk • Rare occurrence • Cannot recreate, normally • Can happen to any user, any position, any platform, any site • May or may not be a defect • May have a fix or a simple workaround • Live with it
PCO Support Structure • Super user • Clinical Application Support, Specialist (CASS) • Help Desk • PCO Team • PCO team: 250-350 help desk calls per month. • Rotate HOT PAGE every week
Common Issues • CASS-level issues. • How do I find chart summary • How do I set up my workflow • I need to change the resource field • How do I set up proxy • Maintenance/Build issues. • Printer req routing setup • New form request • Items not flowing to inbox
Non-Common Issues • Cerner Defects • Citrix Defects • Network Defects • Operating System Defects • User-created Defects • Preference Combination Defects • Quirks
Aurora PCO Quirks • Allergies are missing • No fax number, no address • The font is size 6! • Column H, Column K • Missing Column • Pants won’t stay down • Vanishing fax window
Allergies Are Missing The Call • “When I open the Allergy Profile, there are no allergies.” • You check from Allergy Profile or Summary Sheet and the allergies are present.
Allergies Are Missing • Call the client. They are accessing the Allergy Profile from the Banner. • You do the same thing and the Allergies are still there.
Allergies Are Missing The Investigation • Log into test environment as user and …
Allergies Are Missing • Contact Cerner - Check Columns
Allergies Are Missing • Take a closer look
Allergies Are Missing The Finding • The columns have collapsed to the left
Allergies Are Missing • And pull…
Allergies Are Missing • And pull until they are all visible.
Write it down, it will happen again Allergies Are Missing The Facts • 3 Occurrences in 4 years. • 3 Different users • 3 Different locations • 2 PCO team members received the tickets
No Fax Number, No Address The Call • “The clinic address is not on the printed or faxed prescription.”
No Fax Number, No Address The Investigation • Check OrgTool. Address is listed.
No Fax Number, No Address • Submit to Cerner – Check address in OrgTool. • Did that. • Check phone number in OrgTool. • It’s there.
No Fax Number, No Address • Check fax number in Location Tool. • Huh! • It’s missing.
No Fax Number, No Address The Facts • 1 occurrence a month • New clinics • All team members know how to fix this. • Will go away when all clinics are on PCO.
The Font is Size 6! The Call • “When I print the flowsheet, the font is very small, I can hardly read it.”
The Font is Size 6! The Investigation • Wow, it does print small.
The Font is Size 6! • Asked a team member • Teach users to print selections • Selections print font size 12 • User needed to print entire flowsheet • When you do that, the font is size 6.
The Font is Size 6! The Fix • For normal size font, stretch the 5th column to the end of the page. • Select print • You get font size 12.
The Font is Size 6! • Cause: Not exactly known. • Width of the items in the column • If column not stretched, information will be truncated • Software may dictate how many columns per page based on the pref setting
The Font is Size 6! The Facts • Rare occurrences • I had it happen once. • Most users have learned this quirk
Column H, Column K (or any other letter) The Call • “I have some empty columns in my schedule. Nothing is in them. I can’t remove them through preferences. Help!
Column H, Column K (or any other letter) The Investigation • Log into test environment as user. • There are 2 odd columns.
Column H, Column K • Those time intervals are also a bit strange.
Column H, Column K • Check schedule preferences No H and K columns Expand not checked No time interval selected
Column H, Column K • Check the Wizard No time interval selected No H and K columns No Duration or Location columns either Expand not checked
Column H, Column K • Reset prefs and click Finish
Column H, Column K • Check PCO • Time column missing
Column H, Column K • Changes visible, but no Time column.
Column H, Column K • Pull Time column from left margin.
Column H, Column K • Save changes. Close PCO and re-open. • Back to normal.
Column H, Column K Quirky Quirk - Recreate • Check all prefs in the Wizard. • Touch an item and click Finish. • Look at your schedule in PCO. • They are messed up again
Column H, Column K The Finding • Touch this Preference screen in the Wizard; the user’s schedule may change. • Unknown cause. • Probably related to CPW user-level defect.
Column H, Column K The Facts • 4 Occurrences in 4 years. • 4 different users • 4 different sites • Believe many users just accept columns
Missing Column The Call • “Medications are missing from the EZS favorites. I used to have Adderal 1 Tab, 2 Tab and 3 Tab.” • “I now just have Adderal.”
Missing Column The Investigation • Log into test environment as user. • Something’s missing.
Missing Column • Expand the screen view • No Detail Column
Pants Won’t Stay Down • Pulling the pants up and down – portion of screen expands to cover information. Pants up Pants down
Pants Won’t Stay Down The Call • Most commonly noted in Inbox. • Issue was resolved 2 years ago – Cerner designed the software to stay where the user left it. • New Help Desk Calls. • “Can you pull the pants down in EZS”
Pants Won’t Stay Down The Investigation • Log into test environment as user. Typical Orders pulled up hiding Search window Can pull them down, but they won’t stay.
Vanishing Fax Window The Call • “I can’t fax.” • Check req routing, printer database. OK. • Call client. • “I don’t get the box with the fax list.”
Vanishing Fax Window The Investigation • Log into test environment as user. • Open EZS. • Add med to scratch pad. • Select Send Rx by fax
Vanishing Fax Window • Click None – Nothing happens. • The Fax Destination window does not appear.
Missing Column, Pants Wont’ Stay Down, Vanishing Fax Window • Check Preferences. • CPW - OK • PrefMaint – Not OK