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Welcome to Goodwill/Easter Seals

Welcome to Goodwill/Easter Seals. Financial Servi ces /Call Center Skills Training. Mission. Goodwill/Easter Seals assists people with barriers to education, employment and independence in achieving their goals.

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Welcome to Goodwill/Easter Seals

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  1. Welcome toGoodwill/Easter Seals Financial Services/Call Center Skills Training

  2. Mission Goodwill/Easter Seals assists people with barriers to education, employment and independence in achieving their goals

  3. Financial/Call Center Skills Training Course:Specialized training focused on providing job readiness skills in the financial services and call center industries. • Eightweeks, Mon-Fri, 9am-12pm

  4. Program Details Cost: $2500—scholarships available There are no book costs or other fees. Hours: 120 hours training + up to 12 weeks of job development + long term support + career advancement support M-F 9am-12pm Location: The next class begins October 22ndand will be held at US BANK other banks/call centers have also donated their space for future classes.

  5. Take the first step towards financial independence in the banking, customer service, call center industries. 6 weeks training plus individualized placement services. Services Included • Eligibility Screening • Intake • 8Week Training Course • Employment Readiness Training • Job Placement Assistance • Long-term Support Services • Career Advancement

  6. Community Partners • Array Services • Aria Communications • US Bank • Wells Fargo • ING DIRECT • MidCountry Bank • Minnesota WorkForce Center • Preferred Credit Inc. • Encore Capital Group • St. Cloud Federal Credit Union • TCF Bank • Bremer Bank • Metro Bus • Plus more joining..

  7. Success Stories

  8. Statistics Placements: 100%, Average starting wage $10.67/hr 13/37  39% financial position (Teller, billing dept,..) 9/37    19% call center 9/37    23% retail 6/37    19% office Employed at: Wells Fargo, Preferred Credit, MidCountry Bank, Array Services Group, ING DIRECT, Aria Communications, Advantage Sales and Marketing, …. “Before Goodwill Easter Seals I was taking temporary jobs whenever I could, now I’m actually working at a bank. Thank you Goodwill Easter Seals for giving me a chance to prove myself.” “I couldn’t find work on my own and knew I needed to try something different. The training not only gave me new skills but a chance to see what else is out there. It’s almost been a year, and I can honestly say I love my job!” Stock photos

  9. Financial Services Skills Eligibility • 18 years old. • High school diploma/GED. • Consent to and meet the requirements of a background check going back 15 years (No Felonies, No Misdemeanors* involving dishonesty <10 yrs) • 8th grade math and reading tests. * Financial Industry Only

  10. Frequently Asked Questions • Is the class recognized? Yes, we are licensed by the Minnesota Department of Education, as well as accredited by CITA and certified as a WIA training provider. We are also supported by financial institutions and call centers in the area that serve on our Business Advisory Council. • Do you need good credit to obtain a job in this industry? No, not necessarily, running a credit report for employment is dependent on the institution. For example, Wells Fargo does not run credit reports during their hiring process but ING DIRECT does, however ING DIRECT only verifies all debts are current. • What are the shifts? Generally daytime for banks and varying shifts for call center style businesses. In general, the hours of the industry are good and should not pose too many child care or transportation issues.

  11. Frequently Asked Questions • Are there benefits? Most of the businesses in this industry sector offer medical and other benefits to their employees. Many even provide some benefits for their part-time workers. That is a huge difference when you compare the industry to retail and other somewhat similar jobs. • Career progression opportunity? Typically this industry likes to start people at the bottom and move them up. In fact, many top executives began their careers as tellers or customer service representatives. • What geographic area does the program cover? The program does not have geographical limitations but will primarily serve individuals from Stearns, Benton, Sherburne, Wright, and possibly Morrison counties.

  12. Are you Eligible?Next Steps:Register for 8th Grade Eligibility Testing @ Goodwill Easter SealsCasey Howell 320-292-3826 ext. 114

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