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Listen to Learn, Learn to Listen

Listen to Learn, Learn to Listen. Presenter: John Graci, President & CEO. How Many of You Have an Open Mind?. A. How Are You at Listening?. M. G. U. E. Self-Perception Can be Delusional. Who perceives you as a good listener? Best friend? Your boss? Significant other?.

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Listen to Learn, Learn to Listen

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  1. Listen to Learn, Learn to Listen Presenter: John Graci, President & CEO

  2. How Many of You Have an Open Mind?

  3. A How Are You at Listening? M G U E

  4. Self-Perception Can be Delusional Who perceives you as a good listener? • Best friend? • Your boss? • Significant other?

  5. Verbal Listening Assessment How many of you are guilty of: • Criticizing a speaker’s delivery or mannerisms? • Let emotion-laden words impact you? • Faking attention to the speaker? • Allowing distractions to interfere when listening? • Daydreaming?

  6. You Don’t Listen! • What is the #1 complaint your spouse has of you? • What is #1 complaint kids have of their parents? • What is #1 complaint employees have of their leaders?

  7. Maybe It’s Not Your Fault!

  8. What Are the Benefits of Becoming A Better Listener? • ______________________________ • ______________________________ • ______________________________ • ______________________________ • ______________________________

  9. What Great Listeners Do! • Active listen -- Take notes, eye contact, nod head • Open-minded • Listen to all information -- Do not judge • Be genuinely interested • Understand content versus delivery • Provide feedback or follow-up

  10. Vital Listening Skills • Clarifying • Restating • Neutrality • Paraphrase

  11. Clarify • “I am not sure I understand…can you please explain?” • “What did you mean by that?”

  12. Restate/Repeat “Let me get this right- you work when you want to work?”

  13. Remain Neutral • Withholding judgement • Not jumping to conclusions

  14. Paraphrase/Summarize • Tying together key points • “Allow me to summarize…”

  15. ARC of Distortion Communication Sender Receiver Clarify, Restate, Summarize

  16. Use Listening Skills in Reverse • Clarifying • Restating • Paraphrase

  17. Practice, Practice, Practice • Interview partner • “Brush with fame” • “Hobby or interest” • Take 2 minutes

  18. ARC of Distortion Communication Sender Receiver Clarify, Restate, Summarize

  19. Main Communication Barriers • Distracted by physical environment • Pre-occupied • Pressed for time or impatient • Built in bias • Jargon, acronyms • Fearful of status • Articulation rate

  20. Main Communication Barriers • Multiple meaning of words • Too many people involved • Speaker’s charisma • Mind wandering • Gender • Accent • Emotional words

  21. InfoBlitz • Select a topic/chair • Give group time to think • Set time limit on how long each can talk • Gather ideas one by one until everyone passes--No discussion • Bring feedback and prioritize ideas

  22. Question and Answer What questions do you have for me?

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