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Espoo Transport Dispatch Centre

Espoo Transport Dispatch Centre. Espoo?. In the capital region 224 000 inhabitants Land area about 312 km 2. Why a TDC?. The growth of transport costs. Why a TDC?. The growth of the share of elderly people. How to create a TDC?.

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Espoo Transport Dispatch Centre

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  1. Espoo Transport Dispatch Centre

  2. Espoo? • In the capital region • 224 000 inhabitants • Land area about 312 km2

  3. Why a TDC? • The growth of transport costs

  4. Why a TDC? • The growth of the share of elderly people

  5. How to create a TDC? • 21.06.2001 The mayor set up a working group to prepare a feasility study • 20.12.2001 The feasibility study of Espoo TDC was completed • 01.03.2002 The continuation project started, during which decision to establish the TDC and to call tenders • 03.10.2002 Call for Expressions of Interest • 02.04.2003 Call for Tenders • 06.06.2003 Total of 9 tenders was received • 28.09.2003 Finnish Post was evaluated to be the top-rated • 19.11.2003 TDC contract between city of Espoo and Finnish Post • 03.05.2004 TDC started in pilot area • 01.10.2004 TDC service covered the whole city

  6. How to organise a TDC?

  7. What was learned from the process? • The process needs a long time and a lot of co-operation between all participants • The gathering of profile data is very laborious task and takes (always) more time than expected • It is important to give openly (and often) information to the future clients • Even more important is to have the representatives of the client groups participating in the planning process

  8. How does the Espoo TDC work? • The TDC operator is Mobisoft, as in Tampere • About 20 000 trips per month by TDC • In addition about 300 trips per month in service lines and about 3 000 trips per month in common public transport • Average waiting time in telephone calls is about 20 seconds • The amount on feedback is moderate, about 100 calls per month (containing also calls about alteration of profile data)

  9. What has happened to the transport costs?

  10. What do the customers think about TDC?

  11. What about the future? • Special school transports in the autumn 2006 • Several other transports later (with consideration) • Co-operation with other municipalities in Helsinki region by the year 2009?

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