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Developing a Strategic Framework for Effective Knowledge Management

This document outlines the process for establishing a knowledge management standard within an organization. It emphasizes the importance of defining the organizational context, setting clear knowledge objectives aligned with the mission, identifying required knowledge, and assessing its sources. Additionally, the framework includes processes for collecting, disseminating, and auditing knowledge to ensure integrity and relevance. By following these steps, organizations can enhance their operational plans and effectively meet knowledge-driven goals.

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Developing a Strategic Framework for Effective Knowledge Management

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  1. Knowledge Management Standard (A hypothetical)

  2. Establish the contextEstablish the strategic, organisational context in which the whole process will take place. Define the criteria that the knowledge will be evaluated against. Establish the context

  3. Set objectivesWhat are the organisation’s knowledge objectives and how do they relate to the organisation’s mission. Eg. Where does it fit in the business/operational plan? Establish the context Set objectives

  4. Identify knowledgeWhat knowledge is required, how does it relate to the organisational needs? Establish the context Set objectives Identify the Knowledge required

  5. Context depicts the environment surrounding the information both in its use and source. Establish the context Set objectives Identify the Knowledge required Contextual

  6. What is the source of the information? Is the information qualified?. Identify the Knowledge required Contextual Sources Establish the context Set objectives

  7. This is the process for gaining the knowledge and distributing it to those requiring the information. Identify the Knowledge required Contextual Sources Process

  8. Plan: What knowledge is required; who can provide it; when is it needed by; what form is it required in.Collect: the sub process of gaining that knowledge in a timely manner for the tasked sources.Assess: in terms of Context, Integrity and Life expectancy.Disseminate: to the ultimate customer in the most suitable form. Process Plan Disseminate Collect Assess

  9. Context: What was the contextual framework that the information was acquired in?Integrity: All information should be qualified in terms of the reliability of the source of information and creditability of the information?Life expectancy: What is the realistic life of the information? Process Plan Disseminate Collect Assess Context Integrity Life

  10. Audit the process for overall integrityMonitor for performance of process and results Establish the context Set objectives Identify the Knowledge required Audit process for integrity Monitor performance Contextual Sources Process Plan Disseminate Collect Assess Context Integrity Life

  11. A possible Knowledge Management standardfor discussion Establish the context Set objectives Identify the Knowledge required Audit process for integrity Monitor performance Contextual Sources Process Plan Disseminate Collect Assess Context Integrity Life

  12. Questions ? Establish the context Set objectives Identify the Knowledge required Audit process for integrity Monitor performance Contextual Sources Process Plan Disseminate Collect Assess Context Integrity Life

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