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SHARED LEARNING SEMINAR: SERVICE DELIVERY MODELS IN CHALLENGING FINANCIAL TIMES

SHARED LEARNING SEMINAR: SERVICE DELIVERY MODELS IN CHALLENGING FINANCIAL TIMES. 18 May 2011 Rob Powell, Director. Shared Learning Seminar - purpose. Inform and share Stimulate thought Prompt actions Encourage better regulation. Regulatory interactions – achieving compliance. OPTIONS.

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SHARED LEARNING SEMINAR: SERVICE DELIVERY MODELS IN CHALLENGING FINANCIAL TIMES

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  1. SHARED LEARNING SEMINAR:SERVICE DELIVERY MODELS IN CHALLENGING FINANCIAL TIMES 18 May 2011 Rob Powell, Director

  2. Shared Learning Seminar - purpose Inform and share Stimulate thought Prompt actions Encourage better regulation

  3. Regulatory interactions – achieving compliance

  4. OPTIONS

  5. System conditions • Government policy on regulation and wider public service reforms (culture, purpose, accountability) • Deficit reduction and financial challenge • National regulator requirements, audits, controls • Business views and interactions • Media and public perception • Local priorities, wider corporate agenda and systems • Widespread changes in regulatory system and support

  6. 7 councils into a single delivery arm hosted by one £1.5m investment, £1.26m annual savings, 17 per cent by 2015 Focus on integrating and improving service, resilience and outcomes • Success factors: • Strong political leadership • Customer input vital • Need to identify potential impact on each constituent authority – winners and losers • Change management and communication crucial – don’t forget the soft stuff • Communication with national regulators Case study – learning from Worcestershire Regulatory Services • Next steps: • Transformation based on Systems Thinking • Single point of contact for business • Pilots of competence and risk

  7. Facilitated group discussions (25 minutes) • Lessons you can learn from the speakers’ experiences • Lessons you could share from your own experiences • Barriers and opportunities • Questions for the speakers • Broader regulatory system conditions issues for consideration PLEASE NOMINATE A SPOKESPERSON – TWO MINUTES PER GROUP PLEASE

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