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International City/County Management Association, 2001 September 23, 2001

Develop new models of how things work. Reinvent service delivery from the customer perspective. International City/County Management Association, 2001 September 23, 2001. What is the E-Gov Alliance?. A partnership between King County cities to: Improve service delivery

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International City/County Management Association, 2001 September 23, 2001

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  1. Develop new models of how things work. Reinvent service delivery from the customer perspective. International City/County Management Association, 2001 September 23, 2001

  2. What is the E-Gov Alliance? A partnership between King County cities to: • Improve service delivery • Enhance relationships between government and constituents • Learn and grow together The Vision

  3. What are our objectives? • Convenient service delivery • Expansion of available resources • Stronger influence over vendors • Internal efficiencies The Vision

  4. Why do we care? Because they’re asking for it!!

  5. Bellevue Survey Results

  6. Bellevue Survey Results Permitting Clients

  7. Bellevue Survey Results

  8. Kirkland Survey Results

  9. How was the Alliance formed? • King Co. City Manager’s Group • Joint Strategic Planning Process • Joint Sessions/Individual Planning • Community/Technology Self-Assessments • Press Release & URL Getting Started

  10. Structure for Strategic Planning 20 Participating Cities w/MRSC Innovation Groups E-Gov Forum E-Gov Alliance Coordinating Committee 13 Managers and IT Directors IG Staff & Local Consultant 6 month timeline E-Gov Alliance Co-Chairs CM & IT Director Getting Started

  11. Accomplishments to Date • City E-Gov Strategic Plans • Partnerships - Microsoft, Washington State DIS • Increased vendor purchasing power • Inter-agency collaboration Getting Started

  12. Service Portal for King County Cities The Next Step in our Evolution: Service Portal for King County Cities • Citizen Centric • Single gateway • On-line services • Links to City sites and applications Getting Started

  13. The Portal – Regional Pilot Projects • Shell Portal Design – City of Bellevue • ePermits Transactions – 4 cities • Parks & Recreation Class Registrations – 8 cities The Technology

  14. Alliance Guiding Principles • Cost sharing is equitable • Risk is shared • Mission is not diluted • Roles & responsibilities are clearly defined • Clear & direct benefit to participants • Intellectual property is protected • Cities retain control and flexibility Getting Started

  15. Technology Guiding Principles • Don’t reinvent the wheel • Build on existing infrastructure investments • Leverage economies of scale The Technology

  16. Regional Portal Strategy User Interface Transaction Interface ASP Interface ASP Interface ASP Interface One “middleware”, one password, one user-name, one banking agreement Middle Layer Vendor Proprietary, User name, Password, Banking Vendor Proprietary, User name, Password, Banking Vendor Proprietary, User name, Password, Banking Permit Application Parks/Rec. Application Utilities Application Each City Backend The Technology

  17. Even though it’s a work in progress, What does it look like……? How will it work……? How are we organized……?

  18. The Technology

  19. The Technology

  20. Customer Access Options Access Avenues The Technology

  21. Web Transaction Process - E-Permits E-GovInfrastructure The Technology

  22. ePermits Project Team The Organization

  23. Governance Structure • Interlocal Agreement • 3 Tiers of Participation • Cost Allocation • Maximum flexibility The Governance

  24. City Participation The Governance

  25. City Participation The Governance

  26. Executive Board CEO’s, CAO’s Accept new Principals Policies & budget Negotiate partnerships Operations Forum Operational staff Technical advice Operational forums Opportunity to join new projects Governing Bodies The Governance

  27. Initial Portal Cost - 5 years • $1.7 million • 700,000 population = $2.50/person • $.50/person/year Add • Individual City Costs • Future initiative costs The Financing

  28. Administrative support Insurance Legal Basic overhead Back-end integration Merchant account fees Credit Card Fees Business process - staff time Cost E-Gov Alliance Cost City Cost The Financing

  29. What’s next? • Portal goes “live” • First Executive Board meeting • Adopt & sign agreement • Hire Alliance Director The Outcomes

  30. Implications for Participating Cities • Centralized transaction infrastructure • Negotiate open access to proprietary databases • Shared funding, risks and decision • Best practices linked to regional consistency • Flexibility and creativity will ensure success The Outcomes

  31. Longer Term Implications • Increased expectations and participation • Further exploration of hosting and sharing applications • Blurring of jurisdictional boundaries • Pressure to bring consistency and convenience to more complex services The Outcomes

  32. Questions?

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