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Trinity College Dublin

Trinity College Dublin. Managing complaints in TCD Declan Treanor Director of College Disability Service, Trinity College Dublin. Background. 16,000 students 2,500 staff 1 million plus visitors per year 50 acre site plus James’ and Tallaght Most of main campus is listed

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Trinity College Dublin

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  1. Trinity College Dublin Managing complaints in TCD Declan Treanor Director of College Disability Service, Trinity College Dublin

  2. Background • 16,000 students • 2,500 staff • 1 million plus visitors per year • 50 acre site plus James’ and Tallaght • Most of main campus is listed • 600 students with disabilities • 3.5% staff have a disability

  3. Information given to the public • A website outlining the process - http://www.tcd.ie/disability/disability/complaints.php#checklist • Code of Practice for staff • Code of Practice for students

  4. Procedure • Public notified what areas are covered under the DA2005 Act: • Section 25 deals with Access to public buildings • Section 26 deals with Access to services. • Section 27 deals with Accessibility of services supplied to College • Section 28 deals with Access to information • Section 29 deals with Access to Heritage Sites

  5. Continued… • Web page outlines procedure and deadlines set for dealing with complaints www.tcd.ie/disability/disact2005/complaints.php • A downloadable form is available for complainants to complete

  6. Nature of complaint: • Checklist provided to assist: • Whether you were looking for access to College buildings, services or information? • What location/ department / section of Trinity College Dublin did you deal with – example Admissions/ The Library/ Accommodation Office? • When and with whom did you meet? Date / staff name. • What were you looking for? Details • How and why was the service/ information / public place or building inaccessible to you? • What was the response of the person(s) you were dealing with? • Why are you dissatisfied with the response / commitments

  7. Stats • 5 complaints made in last 2 years • 2 were investigated were deemed eligible under the DA2005 both relate to the built environment

  8. Why do people not complain? • Fear factor • Fire fighting service in place

  9. Useful resources • DA2005 pages www.tcd.ie/disability/disact2005/index.php • College Accessibility Pages – www.tcd.ie/disability/accessibility/index.php • Student Code of Practice www.tcd.ie/disability/students/index.php • Staff with disabilities guide www.tcd.ie/disability/staff/staff_with_disab.php

  10. Contact details Declan Treanor Director College Disability Service Trinity College Dublin P - 00353 1 896 3475 E - dtreanor@tcd.ie W - www.tcd.ie/disability

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