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Managing Accessibility

Managing Accessibility. "The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect." -- Tim Berners-Lee, World Wide Web Consortium (W3C) Director and inventor of the World Wide Web. Welcome!. Where to begin with institutional accessibility

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Managing Accessibility

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  1. Managing Accessibility "The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect." -- Tim Berners-Lee, World Wide Web Consortium (W3C) Director and inventor of the World Wide Web

  2. Welcome! Where to begin with institutional accessibility Identify stakeholders Motivate Build capacity Integrate Sharron Rush srush@knowbility.org

  3. Accessible People with disabilities …can acquire the same information …participate in the same activities …be active producers as well as consumers

  4. Universal Design… • supports all people • supports all technology • improves experience for all • strong relationship to usability • “Good design IS accessible design” ~ Dr. John Slatin

  5. You’re the accidental expert …now what?

  6. Steps to IT accessibility • Recruit executive sponsor

  7. Will your task be endless battle…

  8. …or steady forward progress?

  9. With the proper leadership, your journey will be easier

  10. Steps to IT accessibility • Recruit executive sponsor • Where are we going? • Choose/define standard • Adopt explicit policy

  11. Role of Standards • Shared understanding of requirements among: • Consumers • Authoring Toolmakers • Developers • Makers of browsers and AT devices • “How to” Techniques and testing criteria for content creators

  12. Global Standards • WCAG - Web Content Accessibility Guidelines. International standards for the web • ATAG - Authoring Tool Accessibility Guidelines. Vendor standards for interoperability • UAAG - User Accessibility Guidelines for browsers and assistive technologies • ARIA - Accessible Rich Internet Application research for emerging technologies www.w3.org/WAI

  13. Components of Web Accessibility ATAG(authoring tools) Diagram of the relationship between authoring and evaluation tools, Web content, and user agent tools such as browsers and assistive technologies. As each component adheres to common standards, accessibility and interoperability are improved. At the W3c, groups of experts work in collaboration on the ATAG – authoring tools accessibility group; WCAG – web content accessibility group; and UAAG – user agent accessibility group, and others. WCAG(web content) UAAG(user agent)

  14. Section 508 Guidelines • Only used in US • Subpart B - technical standards 16 rules of web-based intranet and internet accessibility standards www.section508.gov

  15. Standards are being revised • Section 508 in “refresh” (expect to harmonize with WCAG 2.0) • WCAG 2.0 released in December 2008 – accessibility defined within 4 basic principles. 508 WCAG

  16. Section 508 to WCAG2 Map • Created by Tom Jewett and Wayne Dick for CSUN 2009 http://www.tomjewett.com/accessibility/508-WCAG2.html

  17. Four principles of accessibility POUR • Content is Perceivable • …Operable • …Understandable • …and Robust

  18. POUR Principles apply widely • Documents • Web pages • Mobile • Applications • Learning systems • Content management

  19. Policy Development • Who is policy being developed for and why. • Identify stakeholders and their various needs, requirements, possible barriers to adoption • Define scope – will policy apply to web sites? purchases? other software? hardware? • Choose an existing guideline or standard as reference • Make the conformance level explicit • Involve stakeholders to the full extent possible • Create review dates and procedure for policy revision Policy Development Worksheet

  20. Policy Implementation Create an accessibility work plan • Identify resources/budget • Set milestones • Provide training • Create enforcement mechanisms that cite specifications and requirements • Define monitoring, conformance claims, exception process, and follow-up procedures • Provide for integration (for example within purchasing process) • Annual, bi-annual review of plans Implementation Guide

  21. Policy Examples General Guidance from the W3C http://www.w3.org/WAI/Policy/Overview.html Fully developed, applied policy manual - Texas HHSC http://architecture.hhsc.state.tx.us/myweb/Accessibility/policy_htm/default.htm

  22. Steps to IT accessibility • Recruit executive sponsor • Where are we going? • Choose/define standard • Policy • Where are we now?

  23. Initial assessment • Internal surveys • External support • Testing and reporting

  24. Testing and reporting • Establish typical user pathways • Test broad cross-section • Test for standards conformance • Maintain detailed documentation • (If users testing is part of process, include users with disabilities)

  25. Enterprise tools • Automated testing and reporting • Manage accessibility across enterprise • Multiple report formats, trend analysis • Remediation prioritization • Track multiple divisions, departments • Compare over time

  26. Steps to IT accessibility • Recruit executive sponsor • Where are we going? • Choose/define standard • Adopt explicit policy • Where are we now? • Management structure

  27. Why advocate for inclusive design? Legal Technical Market Humanitarian Visionary

  28. Legal Mandates • Strong motive for government agencies • Commercial entities increasingly affected

  29. Market is growing

  30. Improved technical performance Accessibility supports internationalization and interoperability

  31. Because we can! Image of 9-year old girl in home made super girl costume, arms crossed, goggles on, looking determined!

  32. Steps to IT accessibility • Recruit executive sponsor • Where are we going? • Choose/define standard • Adopt explicit policy • Where are we now? • Management structure • Role based responsibilities • Training • Integrated support structures • Test, measure, report • Inclusive practice becomes integral

  33. Build a team • Accessibility is not a solo act • Accessibility Responsibility Breakdown

  34. Steps to IT accessibility • Recruit executive sponsor • Where are we going? • Choose/define standard • Adopt explicit policy • Where are we now? • Management structure • Role based responsibilities • Training

  35. Role specific training • Administrators • Designers • Developers • Content providers • Procurement office • QA team

  36. Maintain training resources • Online training • Best practice guides • Repository of experiences, tools, templates, processes

  37. Steps to IT accessibility • Recruit executive sponsor • Where are we going? • Choose/define standard • Adopt explicit policy • Where are we now? • Management structure • Role based responsibilities • Training • Integrate support structures

  38. Integrated support • Published policy/standards/exceptions • Style guides • Widget libraries w/accessibility built in • CMS prompts for accessibility • Report templates, iterative validation • Procurement checklists • Sample RFP language • VPAT verification guide • Repository of role-based resources

  39. Steps to IT accessibility • Recruit executive sponsor • Where are we going? • Choose/define standard • Adopt explicit policy • Where are we now? • Management structure • Role based responsibilities • Training • Integrated support structures • Test, measure, report

  40. Create testing template Choose a standard explicitly • Section 508 • WCAG 2 • Conformance Level A • Conformance Level AA • Conformance Level AAA • Other …reflect in procedures and materials

  41. Create reporting template Knowbilitystandard form Reporting template examples and on BAD demo report Customized by request www.w3.org/WAI/eval/template.html www.w3.org/WAI/demos/bad/before/reports/home.html

  42. Automated one-page tests • ACheckerhttp://achecker.ca/checker/index.php • The Wave http://wave.webaim.org/ • Worldspacehttp://tinyurl.com/Worldspace-onepage Results emailed to you by • AMP Expresshttps://amp.ssbbartgroup.com/express

  43. Expert manual review

  44. User testing • If usability is part of your process, include users with various disabilities • Post to user groups • User testing through AccessWorks Remote Accessibility Testing Portal http://tinyurl.com/accessworks

  45. Steps to IT accessibility • Recruit executive sponsor • Where are we going? • Choose/define standard • Adopt explicit policy • Where are we now? • Management structure • Role based responsibilities • Training • Integrated support structures • Test, measure, report • Inclusive practice becomes integral

  46. Thank you You make all the difference! srush@knowbility.org @knowbility on Twitter www.facebook.com/knowbility

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