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Castelle FaxPress Plus ™ Email Gateway

Castelle FaxPress Plus ™ Email Gateway. Web Training Agenda. FaxPress Plus Email Gateway Service – 1 hours Detailed instruction on configuration of the FaxPress Plus Email Gateway Service Email Gateway Overview Before you begin Configuration Options Demo Generic SMTP Exchange

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Castelle FaxPress Plus ™ Email Gateway

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  1. Castelle FaxPress Plus™Email Gateway

  2. Web Training Agenda FaxPress Plus Email Gateway Service – 1 hours Detailed instruction on configuration of the FaxPress Plus Email Gateway Service • Email Gateway Overview • Before you begin • Configuration Options • Demo • Generic SMTP • Exchange • Troubleshooting • Q & A

  3. Support Contacts Pre-Sales Support Darius Rike Phone: (408) 852-8016Fax: (408) 852-8116 dariusrike@captaris.com Technical Support (6AM – 5PM PST) Phone: (408) 852-8080cstlsupport@captaris.com sdk@castelle.com Darin McGinnes Phone: (408) 852-8065Fax: (408) 852-8165 darinmcginnes@captaris.com

  4. Email Gateway Overview • Interface between fax server and mail server. • Forwards incoming faxes to users email inbox as TIF or PDF file attachments. • Accepts SMTP messages and submits them to the outgoing fax queue. • Notifies users of success/failure or outgoing faxes. • Tool for integrating 3d party apps. The Castelle FaxPress Plus Email Gateway Service:

  5. Email Gateway Overview

  6. Before you Begin • FaxPress Plus Server must be up and running • IP Address of mail server • Identify users • Run Active Directory Synchronizer? • Attachment file types? • Incoming/Outgoing/Both? • Success notifications?

  7. Configuration Options • Desktop or Web Client – Administration/Embedded Services/Email Gateway • FaxPress Plus Tab • Protocol – Generic SMTP, Exchange using SMTP, Exchange using MAPI • General – Do not process incoming or outgoing • FaxPress Plus Login

  8. Configuration Options • Fax to Email Tab • Scan Interval • Faxes to Retrieve (per scan) • Received Fax Notification • Fax Format

  9. Configuration Options • Email to Fax Tab • Send the body of the email as a fax page • Do Not send a cover page – Default Cover page • Send Email Notices for all outgoing faxes • If the fax succeeds, notify the sender • Attach the outgoing fax to …. Notices • Scan Period for Outgoing Faxes • Return Address • SMTP Server settings

  10. Configuration Options • User Map • Add • Auto Register – assign User IDs • Email settings of FaxPress Plus Administrator

  11. Configuration Options • Email Inclusion List • Email Exclusion List • User Exclusion List • Character Substitution • Trace Tool • SMTP Security

  12. DEMO • Configure Email using Generic SMTP • Configure Email using Exchange with SMTP including Exchange connector.

  13. Troubleshooting • Common Issues • Installing the Exchange Connector – Permissions • Can’t submit outgoing email to fax • Conversion Errors • Incoming faxes not delivered to email • Traces • Configuration Trace • Email Gateway Traces • Exchange Connector Trace

  14. Q&A

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