1. Identity Theft So, what you gonna do about it? Robert S. Brown UW Medical Center

2. The Law • RCW 9.35.020: No person may knowingly obtain, possess, use, or transfer a means of identification or financial information of another person, living or dead, with the intent to commit, or to aid or abet, any crime.

3. The Costs • $53 Billion per year nationwide • Loss of good will = loss of business?

4. The Methods • Phishing has replaced dumpster diving • Other methods include: • Shoulder Surfing • Skimming (data device on an ATM) • Social Engineering (think Mission: Impossible) • Mail Theft (old fashioned but it works) • Retail Theft (stealing, hacking, conning, bribing) • Plus a zillion other ways your data gets stolen

5. Two likely scenarios at UWMC 1. Care Recipient is an identity thief 2. Inside job (or hacker)

6. Care Recipient is an identity thief • Duty to notify the victim • Do not share PHI unless permitted by law • RCW 70.02.050 • HIPAA • Consider notifying law enforcement • Share handout explaining what you will do, what they can do (e.g. FTC’s excellent white paper) • http://www.consumer.gov/idtheft/

7. Care Recipient is an identity thief • Need to mitigate the damage • Amend medical records • Notify internal departments • Promptly investigate & notify the victim of your findings and actions taken to fix

8. Employee is the Identity Thief • Investigation policy? • Who is on point? • Who should you alert? • How will you summarize at conclusion? • Sanction policy? • Does it explicitly address ID theft? • Will the penalties meet the Seattle Times test?

9. Summary • Review the laws: • RCW 9.35 • HIPAA • RCW 70.02.050

10. Summary • Be proactive in protecting data • Be diligent about investigating • Create policies now

11. UW Medical Center • Rob Brown, Assistant Director of Compliance206.598.4342 rsbrown@u.washington.edu • Ellen Rubin, RN, Privacy Officer206.598.5701 rubin@u.washington.edu