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Workforce Innovation Strategies in LWIA 3: Enhancing Service Delivery and Cross-Partner Collaboration

This presentation outlines the Local Workforce Investment Area 3 plan, focusing on best practices, joint staff training, and impact of sequestration. It also discusses career center relocation, service delivery principles, rapid response training services, and innovative practices, such as a new tracking system for case managers. The document highlights key partnerships, employment sectors, and initiatives like the Disability Employment Initiative. For more information, contact us with any questions.

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Workforce Innovation Strategies in LWIA 3: Enhancing Service Delivery and Cross-Partner Collaboration

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  1. Local Workforce Investment Area 3 Plan Presentation May 2013 Vaughn Smith, Director

  2. LWIA 3 – Knox County

  3. Consortium – onsite partners include WFC, TDLWD, VR • Best Practices • Cross-partner collaboration • Front-desk / phone management • Strong communication • Improvements • Ongoing functional alignment discussion • Joint staff training Career Center Structure & Practices

  4. Sequestration • No new training enrollments • Freeze on filling vacant positions • Limits on services for local community • Additional Funds • New enrollments prior to 10/1 Impact of Sequestration + additional $$ from TDLWD

  5. Career Center Relocation

  6. GSA Commitment to raise standards of appearance • Staffing changes impact RSA • Lack of info re allocation of space costs • Expenses for moving – limited resources • Closures – none in our area, but . . . • Effect from neighboring LWIAs may impact customer service in our area Career Center Relocation

  7. Service Delivery • Build on Existing Partnerships & Experience • Ensure Critical Info & Service Access for Affected Workers • Link to Career Center & Other Relevant Partners • Close Coordination with Dislocated Worker Unit Key Principles • Timeliness • Convenience • Customer Choice • Consistent, Accurate Info • Leveraged Resources • Seamless Service Delivery • Partnerships RAPID RESPONSE

  8. Training Services in LWIA 3

  9. Most Funded Employment Sectors • Health Care & Social Assistance • Professional, Scientific, & Technical Services • Construction • Transportation & Warehousing • Sectors with Available Jobs • Health Care & Social Assistance • Professional, Scientific, & Technical Services • Arts, Entertainment, & Recreation • Transportation & Warehousing Training by Industry Sectors

  10. Ongoing work with Chamber and ECD • UT Relationship RX • KARM Launch Point Program • Relationship with Schools – Job Search Skills • Walgreens REDI • Emerald Ave visits to Career Center on Saturdays • PlanET projects- Sector Skills Development Regional Partnerships & CollaborationsInnovative Practices

  11. New tracking system to aid case managers • Prescribed methods to ensure routine contact • Monthly reports Improving Case Management

  12. Struggling with OJT development • Lost OJT developer – didn’t refill position as part of austerity measures • Monthly meetings with Business Staff – Mktg Rep & Vet Reps in Career Center Tennessee Works Act

  13. Employment Network - June 2012 • 15 Ticket Assignments • Extensive Partnerships • Knox Area Employment Coalition - DMD • Middle TN Center for Independent Living – Benefits Planning Services • VR – Letter of Understanding for Customized Employment Services • 14 Integrated Resource Team meetings • New Partnerships • Peninsula Behavioral Health • Chamber’s Diversity Champions • Behavioral Health Awareness Coalition • Staff and Partner Training • Served over 40 people with disabilities in the Career Center this past year • 8 DEI participants have entered employment; 3 have entered training Disability Employment Initiative

  14. Walgreen’s REDI Program • Employer-Driven Training /Hiring Approach • WFC & KAEC working with Chamber to explore model as option for other employers and industry groups Disability Employment Initiative

  15. Questions?

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