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The change request flow chart

CREATE. PLAN. DO. CHECK. ACT. Cancelled. No issue. External customer. Approve ?. New CR. Yes. S O L U T I O N B A S E L I N E. U P D A T E D B A S E L I N E. Accept. Internal customer. Approved. Rejected. Rejected. Implement & Verify. Resp. for

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The change request flow chart

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  1. CREATE PLAN DO CHECK ACT Cancelled No issue External customer Approve ? New CR Yes S O L U T I O N B A S E L I N E U P D A T E D B A S E L I N E Accept Internal customer Approved Rejected Rejected Implement& Verify Resp. for implement Completed Configuration manager Register Part oforiginaloffer No No Proposed Project CCB - Configuration control board Raised a CR? Imple-ment? Go forit? Tickoff? Yes Yes Signed off Getadvice Core three team Newoffer • Proposal • Function • Price • Delivery date Yes Analysed • Analysis • Technical • Costs • Lead-time issues Resp. for analysis Steering committee Escalated 2/038 13-FEA 901 74 The change request flow chart

  2. A CR in progress Analysed The CR is found to be “a real CR” (change cost, time or scope) and will be handled by the CCB. Proposed Solution presented to customer. Approved The customer has decided to implemented the CR. Completed The CR is successfully implemented. A closed CR Cancelled The customer or steering committee has stopped the CR. Rejected The CR is not within the scope of the project or is not a CR and the CCB has closed it. Signed off The CR is by the CCB found to be successfully implemented. Change handling status An escalated CR Escalated The CR has to be decided at a higher level. A new CR Raised The CR is registered and given an id.

  3. Project Risk Management TG1 TG2 TG3 TG4 TG5 ProjectBrief(Analysis & planning) Concept development Project Execution Proposal Submitting Quotation n contract Project performance ProjectConclusion Risk MgmtPlanning Risk Identification Risk Risk Analysis Risk Response Planning Risk Monitoring and Control

  4. What is a Risk? 1(2) • We foresee that it will rain heavily during installation period, is this a risk? How do we reduce it? YES IT IS • During quotation • Change time plan • Quote higher price/Share additional costs with customer • Prepare for support (helicopter?) • During delivery • Plan rollout order according to quality of roads

  5. Risk Management – Theory 1(2) • Project risk: • An uncertain event that may affect the project for better or worse. • Better: Positive outcomes, opportunities • Worse: Negative outcomes, threats • Components of risk • A definable event that may or may not happen • The probability of the occurrence of that event • Probability: Likelihood of unsatisfactory outcome • The impact of the occurrence of that event • Impact: Effect if unsatisfactory outcome

  6. The different risk moneys • Mitigation cost (budget) • Mitigation activities are decided and will take place. They are part of CoS and should be included in the work package plan. • Risk exposure (before mitigation) • Cost due to risk without any mitigation • Risk exposure cost (after mitigation) • Cost due to an event or risk that we have to pay shall be covered by the ”risk exposure” budget. Guard = mitigation cost Stolen property = risk exposure

  7. Who is responsible for risk analysis? • Sales responsible (ACR/KAM) shall secure that risk analysis is performed before offering and during sales negotiation - using subject matter expertise, often a senior CPM, acting as risk analysis facilitator • Project manager (CFR/CPM) shall drive risk analysis and is responsible for risk monitoring and mitigation when a project has started. • Sponsor and steering group make decisions including risk consideration and shall also manage escalated risks that can not be handled within the project

  8. A well staffed Core-3 team is the base Additional key roles ...and sometimes the Customer ! Example of participants: Account manager ACR, CSR, CFR Proposal manager Sourcing and partnering Project Manager Business consultant Finance controller Product specialists Who will take part in the Risk Analysis?

  9. MiniRisk Tool Example of MiniRisk from Real project

  10. Risk data to SDB MiniRisk tool – output SDP 2 Risk mitigation cost & activities SMIS, Sales Decision Base Top 10 Risks, Risk exposure & Risk mitigation costs Risk exposure value OPCM Profitability SICOP Pricing & Costing tool Pricing & costing structure including WBS, with mitigation actions. ->UM including mitigation costs -> UM before, and after, risk exposure

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