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Enhancing Human Resource Coordination: Strategies for Performance Monitoring and Culture

This session focuses on the importance of establishing rules, targets, and effective performance monitoring within a professional culture. Participants will learn about liaising with different departments, creating a cohesive workspace through dress codes and formal communication guidelines, and housekeeping rules. The session will cover outsourcing various functions, target setting, and incentives. Practical activities will help engage students in achieving performance goals, emphasizing both formal and informal monitoring strategies to enhance attendance, punctuality, and overall productivity.

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Enhancing Human Resource Coordination: Strategies for Performance Monitoring and Culture

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Presentation Transcript

  1. Coordination of Human Resource Aims of session: Students will understand the importance of setting rules, targets and ways of monitoring performance

  2. Culture • Liaison with other departments • Establishment of a professional culture: • Dress codes • Language • Formality levels • How to address other colleagues • Housekeeping rules

  3. Outsourcing • Outsourcing means getting someone else to do parts of the necessary work: • Cleaning • Maintenance • Computer maintenance / upgrades • Advertising • Logistics • Debt collection • Others?

  4. Targets • Targets & target setting • Incentive – Financial and non-financial • Task In pairs please open the kinder egg you have been give, we will now proceed to putting together the toy inside. I will write your times on the board. Our first target will be a mean average of all your time – how many can we make in one hour? Target 1 = average number per hour Target2 – commendable average no: per hour + 10% Target 3 – outstanding average no: per hour + 20%

  5. Monitoring • Formal • Informal – managers observe what is going on around them during the course of their work. • Looking at figures of performance – re-allocation of resources or increases

  6. Formal Monitoring • Absence – • Yorkshire Bank = 3 times or 10 days in total • Punctuality • Mystery shopper • Call Monitoring – compliance • Disciplinary action • AIP – Attendance Improvement Programme • Warnings – verbal and written • Termination of employment

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