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Transforming Healthcare Together: The Riverside Improvement Programme

The Riverside Improvement Programme focuses on developing microsystems within a healthcare setting to enhance patient care and streamline processes. Through the collaboration of various team members, such as GPs, nurses, and support staff, the programme aims to create a more efficient and patient-centered environment. By implementing innovative strategies, like online surveys, patient engagement activities, and process improvements, the team has already seen positive results in patient outcomes and staff satisfaction. The Programme's success lies in its emphasis on continuous learning and teamwork, paving the way for a brighter future in healthcare.

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Transforming Healthcare Together: The Riverside Improvement Programme

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  1. The Riverside Improvement Programme

  2. The Microsystem • 12,000 Patients • 6 GPs • 40 employed staff including…. • Admin staff • Cleaners • Dispensers • Practice Manager • Practice Nurses

  3. Our Team Dispensers Practice Nurses cleaners Patients Admin Team General Practitioners

  4. Developing the Programme • Microsystems is a welcome solution for the team! • Leaders emerge • Use monthly protected learning time to develop RIP programme • Establish weekly RIP council meetings to keep up momentum • PEOPLE the focus for first session

  5. Developing the Programme • Team undertook on-line workforce survey to inform improvement work • 1st QIPP session focused on reviewing results of survey and developing action plans • 4 further QIPP sessions held focusing on different P’s • High attendance at each session

  6. Improvements PATIENTS • Comments book in place • Patient held notes for CHD patients being printed up • Patient diaries for patients with newly diagnosed diabetes • Deck of cards survey

  7. Improvements PATIENTS • Deck of cards survey • Moved suggestions box/message on JX Board encouraging people to join patient participation group • New role being discussed with Patient Participation Group • Become local pilot site for chronic disease management

  8. Improvements PEOPLE • Introduction of Houses • Learning together • New found creativity! • Cosmic Board/Team of the month award • Coffee breaks for receptionists! • Shadowing of roles has led to cross cover between dispensers and receptionists

  9. PEOPLE

  10. Improvements PROCESSES • Stocking of rooms to reduce time spent looking for forms/specimen bottles/equipment • Use of instant messaging to reduce time spent waiting outside consulting rooms • Dispensers use practice notes rather than e-mails • Introduction of fax file has improved communication • Notice Board for Cleaners

  11. PATTERNS

  12. Patterns

  13. Patterns

  14. Patterns

  15. Patterns

  16. The Future

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