1. Organization Development Martin J. Leahy, Ph.D. Mark H. Magerman, Ph.D., L.C.S.W. Falcarragh Institute, Ltd. 6230 Lower Mountain Road New Hope, PA 18938 www.falcarragh.org 215·862·9254

2. What is Organization Development? • What is it that you and your group want to accomplish? Falcarragh Institute, Ltd.

3. What is Organization Development? • What is it that you and your group want to accomplish? • Talk about our work only makes sense if it starts with a connection to your problem, challenge, or opportunity – that practical matter that you are addressing • What is it that you and your group want to accomplish? Falcarragh Institute, Ltd.

4. What we do (OD)… • Help people get something done (Practical) • Support persons and groups to expand competence to act and realize potential (Developmental) • Create conditions that nurture community (Relational) • Foster human flourishing in service of something larger than “me” (Spiritual) Falcarragh Institute, Ltd.

5. Client and Consultant Dilemma • You cannot understand what you need to learn • I see something you need to learn. I can’t tell you that in a way that you could understand it; if I could you would not need me or my help • You can only learn it by educating yourself • I cannot teach this to you • You can only educate yourself in action – by beginning to do what you don’t understand • I can create experiences and support you as guide • You must be willing to have the experiences I suggest without knowing what it will be like • You must expect that the results will be greater than the cost of commitment Falcarragh Institute, Ltd. Adapted from Schön, D. (1987). Educating the reflective practitioner. San Francisco, Jossey-Bass

6. How We Do Our Work • Start with what you want to get done • Support your group to reflect-in-action, i.e., while working on what you want to get done, to learn or discover what is missing • 5 Fundamental Questions • Tools associated with each question • Create the conditions and experiences for your group to answer those questions Falcarragh Institute, Ltd.

7. Outcomes Activities Falcarragh Institute, Ltd.

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9. 5 Questions for Reflection in Action Falcarragh Institute, Ltd.

10. “What” Specific outcome or result that is described in a way so that all agree: “Yes, we will all know it if you see it.” • The kinds of outcomes or results could be anything from the overall results for a year (big What) to an outcome on a small, short-term project (little What) Falcarragh Institute, Ltd.

11. “How” Goals • Three things we will accomplish this year, their combined results will produce the overall desired results for the year Distribution of resources • Money, time, people, equipment, physical space, etc. • Business plan, strategy, Specific plan of action • What, by whom, by when Work flow/structure • Roles, responsibilities Falcarragh Institute, Ltd.

12. “When” By (a specific point in time), we will see (this evidence) • The specific point in time could be a milestone showing progress toward – or -- the ultimate end date itself Falcarragh Institute, Ltd.

13. “Who” Work, learn, communicate, and relate to one another Falcarragh Institute, Ltd.

14. Four Processes: Who We Want To Be See Leahy, M. (2001). The heart of dialogue. Unpublished doctoral dissertation. Santa Barbara: Fielding Graduate University. Falcarragh Institute, Ltd.

15. “Why” Overriding purpose • Reason for being Values • Like an organization’s guidance system, keep you on course Falcarragh Institute, Ltd.

16. Reflect in Action if you are… • Doing something that you have never done before (no experience/theory to fall back on) • Stuck • Trying to reconcile different takes on the problem • Dealing with competing solutions • Handling a “wicked organizational problem,” that is, one that keeps recurring and seems to defy resolution Falcarragh Institute, Ltd.

17. We will we know if we succeed when… • When you say so Falcarragh Institute, Ltd.