1. Distribution Partner Return Process Presenters Name

2. Agenda • SITECH Startup Training - Distribution Partner Return Process • Remedy • What is it? • How does it work? • Regional Fulfilment Center • Summary • Return Material Autorization (R.M.A)

3. What is Remedy? • Trimble´s Customer Relationship Management system • Distributors/End customers can send their requests for • Returns (Order Fulfillment) • Exchanges (Order Fulfillment) • Complaints (Separated & Assigned based upon type) • Questions (Separated & Assigned based upon type) • Support issues (Separated & Assigned based upon type) • Trimble can handle all feedback in a quicker way and solve all customer related issues effectively • Trimble captures and stores all information for further action, tracking and continuous improvement

4. How does it work? • Support Requests can be submitted on the Trimble Partners website or at: http://support.trimble.com • For questions about repairs, assistance to repairs, Warranty Claims please email to repair_services@trimble.com • Automatic confirmation for follow up via email

5. Regional Fulfillment Center (R.F.C.) • One point of contact for the whole region • Trimble partners receive only one single invoice and shipment, regardless where the products are produced • Important advantages being faster deliveries and increased visibility and quality of the complete order fulfillment cycle

6. Americas Regional Fulfillment Center (A.R.F.C.) • Address: Trimble Navigation Ltd. 5475 Kellerburger Road Dayton, Ohio 45424 • Responsibilities: • USA • Canada • Central America • South America • Asia / Pac (Except China)

7. European Regional Fulfillment Center (E.R.F.C.) • Address: Trimble Europe B.V. Meerheide 45 5521 DZ Eersel The Netherlands • Responsibilities: • Europe & Russia & CIS • Middle East • Africa

8. Summary • Support Requests & Warranty Claims can be submitted at: http://support.trimble.com • For questions about repairs, assistance to repairs, Warranty Claims please email to repair_services@trimble.com • Any request goes into Remedy • Any issue which is not in Remedy does not exist • Any return to the Regional Fulfilment Center or Regional Repair Center must be identified by a return number

9. Return Material Autorisation (R.M.A.) • R.M.A. is divided in: • Defective Product Return (D.P.R.) • Misshipment (M.S.R.) • Sales Return Autorization (S.R.A.) • Service Work Order (S.W.O.) • Dealer Warranty Claim Request (D.W.C.R.)

10. Defective Product Return (D.P.R.) • Types: • Replacements with approval • Non-repairable goods • New Product introduction (N.P.I.) • Multiple time failure • Product failure within 30 days from delivery

11. Defective Product Return (D.P.R.) • D.P.R. gets recognized by Trimble Service & Support • D.P.R. number will be send out • Distribution partner sends in the product with the D.P.R. number • Distribution partner has 45 days to return the product to the R.F.C. • Replacement product will be ordered with a Replacement and Return Order

12. Misshipment (M.S.R.) • Types: • Damaged shipment • Delivery to wrong address or customer • Duplicate Shipments • Miss-shipment (wrong part number) • Over-shipment (wrong quantity) • Short-shipment (wrong quantity) • Used or old product • Wrong or missing component or kit item

13. Misshipment (M.S.R.) • M.S.R. gets recognized • M.S.R. number will be send out • Distribution partner sends in the product with the M.S.R. number • Distribution partner has 30 days to return the product to ther R.F.C. • Distribution partner will get credit memo once the product has been returned

14. Sales Return Autorization (S.R.A.) • Types: • Inventory returns of products • Needs approval from the Regional Sales Manager • Return of Trade-in items • Process: • S.R.A. number will be generated • Item will be send back • Credit note or new invoice will be created

15. Service Work Order (S.W.O.) • Types: • for all items which need to be send in to the Repair Center for repair • Process: • S.W.O. number request • Distribution partners online on Trimble Partners • Customers via email to repair_services@trimble.com • S.W.O. number gets created • Product will be send to Repair Center together with the S.W.O. number

16. Service Repair Centers Trimble Navigation, Ltd. Regional Service Center 5475 Kellenburger Rd. Building 1, Door 6 Dayton, OH 45424 United States Trimble Germany GmbH Am Prime Parc 11 D – 65479 Raunheim Germany Trimble Navigation, Ltd. Regional Service Center 311 Fute Road (M.), 3/F Wai Gaoqiao Free Trade Zone, Pudong, Shanghai China,  200131

17. Dealer Warranty Claim Request (D.W.C.R.) • Types: • Warranty claims for product repairs • Must be submitted within 60 days after repair • D.W.C.R. invoices must be send to the Regional Fulfillment Center within 30 days from D.W.C.R. generation

18. Contacts For all contact details please see also: • Support Services: • http://www.trimble.com/technical-support.aspx • Repair Services: • http://www.trimble.com/Regional-Service-Centers.aspx

19. Thank you