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Evaluating Training Effectiveness: Insights from the NLTAPA Conference

This workshop at the NLTAPA Conference in Boise, ID, focused on evaluating the effectiveness of training programs using Donald Kirkpatrick's four-level model. The evaluation aimed to assess reactions, learning, behavior, and results from training sessions. Participants learned how to gather feedback on training effectiveness through quizzes, skills enhancements on the job, and measurable financial savings, including avoidance of equipment costs and potential lawsuits. This comprehensive evaluation process aids in continuously improving training programs and outcomes.

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Evaluating Training Effectiveness: Insights from the NLTAPA Conference

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Presentation Transcript

  1. Workshop EvaluationWorth the Effort! NLTAPA Conference Boise, ID

  2. Evaluation Overview • Purpose: To determine the effectiveness of a training program.

  3. Evaluation Overview • Four-level model developed by Donald Kirkpatrick (1998). • Reaction • Learning • Behavior • Results

  4. Evaluation Overview (continued) • Each successive evaluation level is built on information provided by the lower level.

  5. Level 1 • Level 2 • Level 3 • Level 4 • Reaction – Learning – Behavior – Results –

  6. Reaction (Level 1) What they thought and felt about the training.

  7. Level 1

  8. Level 1 • Courses expanded, or condensed • Instructors adjusted • Courses removed from the program pending further review

  9. Courses expanded, or condensed

  10. Instructors Adjusted

  11. Courses Removed

  12. Learning – Level 2 Pre and Post Quiz • Developed to evaluate the instruction and content of our training programs (NOT the student) • Consists of 6 questions • Note your answers on the back of the evaluation sheet

  13. Quiz Example Question • Denying physical access to someone because of their impairment is: • Sometimes necessary • Discrimination • Permitted by law in certain circumstances • Unimportant compared to making roads safe for cars

  14. Learning • Course content modified • Quiz questions refined

  15. “Un-Learning” in Winter Maintenance

  16. Behavior - Level 3 • Enhanced skills and knowledge identified on the job • Newer process • 6 month evaluation

  17. Level 3

  18. Cost savings of approximately $5,000 related to remediation of current signage Results – Level 4 • $1,500 of savings in equipment expenditures • $30,000 of expenses avoided that might have been incurred if gas line had to be relocated after completion • Lawsuits avoided

  19. Questions ... LTAP – Local Technical Assistance Program Pennsylvania Department of Transportation Bureau of Planning and Research 400 North Street, 6th Floor Harrisburg, PA 17120 • E-mail: LTAP@state.pa.us • Web Site: www.ltap.state.pa.us

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