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Enhancing User Experience with IS Web Presence Update

The latest update by Simon Marsden and Martin Morrey focuses on improving the user experience for our services. Our objective is to ensure users understand and derive maximum benefits from our services. This includes promoting our organization, showcasing exemplary practices, and enhancing the work of IS staff, referred to as "Levi 501s." Key features include feedback mechanisms, access to resources, and user support options such as the "Ask a Librarian" service. We're dedicated to keeping our content informative and accessible.

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Enhancing User Experience with IS Web Presence Update

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  1. IS Web Presence - update Simon Marsden / Martin Morrey

  2. The Objective • Making sure our users understand and get the best from our services • Explain the organisation • Promotion - tell the world what a great job we do • Exemplar for others to follow • Assist & enhance work of IS staff ‘Levi 501s’

  3. The Plan

  4. Champions • Irene McGowan - LUSD • Jim Sheach - ITI • Simon Bains - L&C • Bryan MacGregor - ITUS • Liam McDowell - Apps • Nick Stroud - Business Support Unit • Robin Rice - Edina and Data Library • Graeme Pow – DCC

  5. The Web Editors

  6. Research • Google Analytics • Feedback form • Task survey

  7. Task Survey

  8. Priorities - Content • Staff contact information, inc services like Helpdesk • Opening hours info (including term dates) • Locations and maps • VPN installation and access instructions • Wireless-network access info • News and Events • Library catalogue support information • Library service - “Ask a Question”/“Ask a Librarian”/“Electronic Enquiries” • WebCT Support Information (particularly for tutors) • Guide to past exam papers

  9. Priorities - Quick Links

  10. Priorities - Widgets • Training course catalogue and booking system • Exam paper search • Service status alert • Get Satisfaction • http://getsatisfaction.com

  11. Information Architecture v1.0

  12. IA V1.0 – Unit structure

  13. IA V1.0 – Service Catalogue

  14. Q&A • https://www.wiki.ed.ac.uk/display/insite/IS+Web+Group

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