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Enhancing Library Services through Data-Driven Metrics and Best Practices

This report focuses on the implementation of effective measurement and metrics for public library services in Lancashire. It highlights the essential tools and methodologies needed to create a culture of evidence-based decision-making. The document emphasizes skill development, staff training, and the importance of stakeholder engagement for service improvements. Through statistical analysis and credible evidence, the report aims to foster an environment of continuous improvement and operational efficiency within the Lancashire County Library system. Recommendations for change and innovative practices are included to enhance services effectively.

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Enhancing Library Services through Data-Driven Metrics and Best Practices

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  1. Kaleidoscope to Common Sense David Lightfoot County Library Manager Lancashire County Library

  2. Measurement and Metrics PI’s CPA Public Library Standards Best Value

  3. Statistical Sources PLUS LISU CIPFA Resource University Research

  4. Definitions • Methodologies • Mechanism for change CPLS Outputs Outcomes Service Improvements Essential Tools

  5. Kaleidoscope

  6. Organise and present Create a culture Train and develop Skills for decision making Value for effort Outcome Application Collection

  7. PLS 9 Requests

  8. Request Comparisons Warwickshire Worcestershire 103 112 102 101 100 100 100 100 64 58 80 70 80 80 71 62

  9. Charges 60p – £1.00 Exemptions Differential charges £1.50 - £4.50 Self Service lower charges 2000 Lancashire’s had 177 requests/00 pop per top end of the family group. Authorities with highest charges recorded lowest request rate at 62 and 64/000 pop. Variables

  10. 84 Libraries 13 mobiles 2 Trailers 550+ schools 600 homes 6 prisons Population 1.1m Budget £18m 5 Divisions 12 – 23 libraries Lancashire County Library Statistics

  11. Application

  12. National Curriculum Books issuing despite evidence Promote as single entity Falling over years Improved School Libraries Homework Centres Suppliers range Response

  13. Credible evidence Commentary Analyse and use Decisions and recommendations Evidence of consistency and fairness Expectation

  14. Lancashire – LISU – Resource Long Term programme 3 years Performance evaluation Tools Skills Theory and practice Research and Development Evidence Based Management in Action

  15. Key components Management styles Health checks PI’s and Methods Metrics Library Plan New methodologies Consultation Administration Analysis Application Decision outcomes Dissemination Training Getting started

  16. Management and budget commitment Project Team Clear Aim – Service improvement Wide range of staff Training long term strategy Newsletter Ownership Making it Happen

  17. Desk Research Core briefing Staff colloquium Staff workshops Report Transferability The Process

  18. Suggestions for Change with evidence Attitude change Confidence Elimination of dead data collection Health check National contribution Measures of success

  19. Change Cultures Attitudes Statistics and evidence

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