Steven is a thought leader on the transformation of customer relations and the future of customer-centric marketing. He is an expert in inspiring companies to become true customer-centric organizations in our high-speed digital world. His talks inspire companies about the smart usage of technology in customer relations without forgetting the human side of business. His keynote speeches are mind stretchers for business leaders. Steven is an often asked speaker at business events, management meetings or inspiration sessions around the world. Steven is a bestselling author of business books. His latest book (Q4 2014) is called ‘When Digital Becomes Human’.