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Enhancing Quality in Weatherization Assistance Program: Strategies and Results

This presentation outlines the successful initiatives undertaken by WAP Plus to enhance the Weatherization Assistance Program (WAP). Achievements include streamlining processes, improving service quality, and leveraging resources to ensure that work is completed 100% right, 100% of the time. Key results include increased energy-savings rates and improved cost-effectiveness, thereby ensuring the long-term sustainability of WAP. The approach focuses on identifying quality in four program areas: audits, installation, inspection/monitoring, and management, alongside consistent monitoring and evaluation strategies.

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Enhancing Quality in Weatherization Assistance Program: Strategies and Results

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Presentation Transcript

  1. WAP Plus – Quality Subcommittee Kelly Cutchin Atlanta, GA; Sept. 13, 2012

  2. WAP Plus – 2015 Initiatives I. Streamline the Program II. Improve the Quality of Services III. Leverage Additional Resources IV. Take the Communications Initiative V. Encourage New Market Development

  3. Goal Work is completed 100% right, 100% of the time Results: • Increased energy-savings rates • Improved cost-effectiveness • Long-term existence of WAP!

  4. Our Approach • Identify “quality” in 4 program areas: • Audits • Installation • Inspection/Monitoring • Management • Determine strategies for achieving that quality

  5. Quality Audit:

  6. Quality Installation:

  7. Quality Inspection:

  8. Quality Program Management: Final Inspection is not the right place to try and achieve quality results for the Weatherization Assistance Program.

  9. Strategies • Data Collection and Access • Consistent Program Monitoring Aligned with Up-to-date Field Standards Bases on SWS • Formal Assessment Process of Grantees and Subgrantees, Corrective Actions, and Removal • Properly Equipped Field Staff • Establish Competency Levels for Job Categories

  10. What does this look like in the field? 2 Grantees share experiences of setting and achieving the quality bar.

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