Servicenow Admin & Advanced Online Training Syllabus

1. Servicenow Admin & Advanced Online Training www.svsoftsolutions.com Email: info@svsoftsolutions.com IND: +919642373173 USA: +1-845-915-8712

2. Servicenow Online Training • ServiceNow is a platform-as-a-service (PaaS) provider of enterprise service management (ESM) software.

3. What is ServiceNow? ServiceNow is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. Articles in this category help new users learn what services ServiceNow offers.

4. Who Are They • ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate fasterand be more scalable than ever before. As the enterprise cloud company, ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services.

5. Why ServiceNow? • ServiceNow is Changing the Way People Work. Some of their products are illustrated below: • Service Management: ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life, they enable you to focus on creating a modern work environment. Their service model defines, structures and automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services

6. ServiceNow Syllabus

7. ServiceNow Admin Course Topics: Duration : 10 Class 1) Core Configuration • Configure Navigation, Search and UI Options • Manage Lists, Filters, and Forms • Home Page • Delegates • Activate Plugins

8. 2) User Administration • Configure User Accounts • Add Groups and Assign Users to Groups • Assign Roles 3) Manage Tables and Fields • Learn How to Manage Data with Tables • Creation of Tables and Fields • Manage Form View • Views • Sections in a Form

9. 4) Manage Data with Import Set and Update Set • Work with Import Sets • Create and Apply Update Sets 5) Process Application • Work with Knowledge Base • Create and Populate Service Catalog Items and Order Guide

10. 6) Core Application Administration • Set up Email Notifications • Learn about Upgrade Process and Release Cycle • Implement Contextual Application Security 7)Service Administration • Create and Modify Reports • Create and Apply SLAs • Customize and Brand Your Instance

11. 8) Work Flow Basic • Business Rules • Client Script • UI Action • UI Policy • Scheduled Jobs • Workflow Script 9) Service Catalog • SLA's • 10) System Admin Certification Preparation • Registering for Exam • Admin Material Discussion • Dumps

12. ServiceNow Advanced Course topics • Duration : 8 Class • Scripting and APIs • Client Side Scripting • Client Script • UI Policies Basic • UI policies Scripting • UI Script • User Scripting • Server Side Scripting • Business Rule • Script Include • Server Side UI Action • UI Actions advance • Glide-System • UI Macro

13. 2) Scripting Advanced • Scripting in Emails • Workflow Scripting 3) Cloning of System 4) Platform Administration: • Exporting Data using Transform Map • Migration Using Update Sets (working with One or more update sets)

14. 5) CMDB • Asset Management • Discovery • Application Security 6) Integrations • LDAP • SSO • WebServices • Scripted Webservice • REST • SOAP

15. 7) Service Catalog Advance • Order Guide 8) Installing and Managing MID Server • Creating Applications • Creating Modules • Go-live preparation and checklist • Performance and Coding best practices

16. Online Training Features • Training by real time experts • Flexible timings • Industry oriented training http://svsoftsolutions.com/courses_servicenow.aspx

17. For Online Training Visit Our Website www.svsoftsolutions.com Mail: info @svsoftsolutions.com Call: India : +919642373173 USA : + 1-845-915-8712