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The Bayville Public Library underwent a $20 million remodel in 2010, leading to increased circulation and reference services. However, with technological advancements, the need for change arose. This project outlines the shift to a roving reference program using iPads for mobile assistance, projecting extended reference reach, modular training, synergy between digital and print resources, and untethering from the traditional reference desk. The necessary steps for change include staff training, iPad purchases, and publicizing the service, aiming to meet patron needs at their point of need effectively.
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The Mobility Difference Implementing a Roving Reference Program at the Bayville Public Library Brianna Hoffman LI850XI – Fall 2012 Rajesh Singh
The Mobility Difference • Current Reality • Remodel Project • Circulation Statistics • Reference Services • Reference Statistics • Need for Change • The Desired Change • Projected Outcomes • Necessary Steps for Change • A New Paradigm Shift • The New Bayville Public Library
Bayville Public Library Current Reality • $20 Million Remodel in 2010 • Expanded Library from 31,000 Square Feet to 65,000 Square Feet • No New Staff • Part of Passing Bond that Financed Remodel
Current RealityCirculation Statistics 2010 763,450 2011 789,650 Increase of 26,200 Items
Current RealityReference Services • Increase of Reference Questions • Increase in Floor Space • Increase in Collection Size • Increase in Circulation • Increase in Door Counts • Increase in Program Attendance
Current Reality Reference Statistics • Reference Staff • 3 FTE Librarians • 4 PTE Librarians • Reference Questions • 22% Increase Since Remodel • Missed Opportunities • Patrons going without assistance • Leaving the Library Frustrated
A Need for Change • No New Staff • Must Work with what is ALREADY in Place • Increasing Technological Advancements • Meeting Patron Needs at their POINT OF NEED • Moving from a Passive Level of Service to an Assertive Level of Service • More Space = More Ground to Cover Grover, Greer, & Agada, 2010
The Desired Change • Reference Librarians go Mobile • Roving Reference with iPads
Projected Outcomes • Extending Reference Beyond the Desk and into the Stacks • Modular Training for Patrons • Synergy Between Digital and Print Collections • Untethering from the Reference Desk • Multi-Task with Ease • Virtual and in Person Reference Lotts and Graves, 2011 Huwe, 2003
Extending Reference Beyond the Desk and into the Stacks • Taking Advantage of Wireless Connections • Engaging Users • Enhancing Search Strategies on their own Systems • Preserving the Library as a Site for Information Counsel Lotts and Graves, 2011 Huwe, 2003
Modular Training for Patrons • Extending Training to Small Patron Groups • Training on Devices for E-Books • Creating a Lively Training Environment Lotts and Graves, 2011 Huwe, 2003
Synergy Between Print and Digital Collections • Electronic Journals • Online Reference Tools • Following the User into the Stacks • “Answers, not Articles” Lotts and Graves, 2011
Untether from the Reference Desk • Librarian becomes “Technically Accessible” • Able to Access Information when no Computer is Available Huwe, 2003 Image: http://dukemagazine.duke.edu/issues/091008/images/091008-lg-compass.jpg
Multi-Task with EaseVirtual and In Person Reference • Monitor Virtual Reference while Roving • Monitor During Meetings
Steps for Change Purchase of iPads Staff Training Implementing and Publicizing the Service
Purchasing of iPads • Friends of the Bayville Public Library • Alotted $1500 for Project • 3 Reference Desks • 3 iPad 2’s • Black • 16GB • Wi-fi Model • $399.00 per iPad • Total: $1197.00 + Tax • Cases can also be Purchased Apple Store http://store.apple.com/us/buy/home/shop_ipad/family/ipad/ipad2
Staff Training • Tech Services Specialist on Staff • Three Training Sessions • Over a course of three months during Reference Staff Meetings • Reference Librarians will be able to take iPads Home to Increase Familiarity
Implementing the Service • After Three Month Training and Familiarity Period • Each Reference Desk will have Designated iPad • Librarians will “Rove” Service Areas • Roving Approximately 30% of Reference Shift for the first 6 Months of Program • Statistics will be Collected • Evaluation Period After 6 Months is Completed
Publicizing the Service • Announcement on BPL’s Homepage, Facebook Page and Twitter Feed • Signs Advertising the Service at Computer Labs • Signs in Various Areas of the Stacks
Paradigm Shift The New Bayville Public Library
The New Bayville Public Library • Service • Taking Reference where it is Needed the MOST • The “WOW” Effect • Taking Advantage of the Newest Technology • Becoming Experts All Over Again • Exposure of Services • Exposure of Underused Resources • Databases
Most Importantly……………… Meeting Patron Needs at their POINT OF NEED
References Grover, R., Greer, R., & Agada, J. (2010). Assessing information needs. Santa Barbara, CA: Libraries Unlimited. Huwe, T. (2003). Casting a wider net with roving reference. Computers in Libraries, 23(3), 1-5 Lotts, M., & Graves, S. (2011). Using the ipad for reference services. ACRL TechConnect, 217-220 Apple Store, Select an ipad. (http://store.apple.com/us/buy/home/shop_i pad/family/ipad/ipad2). Apple iPad [online image]. Retrieved October 21, 2012 from http://store.storeimages.cdn-apple.com/2911/as- images.apple.com/is/image/AppleInc/ipad2012-step0-ipad-gallery- ipad2-01- zoom?wid=1022&hei=554&fmt=jpeg&qlt=95&op_sharpen=0&resMode=b icub&op_usm=0.5,0.5,0,0&iccEmbed=0&layer=comp. Compass [online image]. Retrieved October 21, 2012 from http://dukemagazine.duke.edu/issues/091008/images/091008-lg- compass.jpg.