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Building and Code Enforcement:

Building and Code Enforcement:. Dealing with the “Ups” and “Downs” of the Building Bust and Foreclosure Boom Wayne Clark, AICP Building & Development (BD) Team Lead Community Development Director City of Port Orange wclark@port-orange.org (386) 506-5610. May 3, 2012. Outline.

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Building and Code Enforcement:

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  1. Building and Code Enforcement: Dealing with the “Ups” and “Downs” of the Building Bust and Foreclosure Boom Wayne Clark, AICP Building & Development (BD) Team Lead Community Development Director City of Port Orange wclark@port-orange.org (386) 506-5610 May 3, 2012

  2. Outline • Port Orange Overview for Benchmark Comparisons • Building Bust • Code Enforcement/Foreclosure Boom

  3. Port Orange, FL Jacksonville Tallahassee Pensacola Daytona Beach Port Orange Population: 56,048 Labor Force: 26,152 Race: 92.7% - white Median Age: 46.9 years Median Income: $44,122 Mobile Homes: 20.4% (38% in 1980) Most data: 2010 Census Orlando Tampa Miami

  4. Culture – Performance Measures

  5. CultureWhat do you cost me? Trammell Crow – “cost is only relative to return”

  6. The Building Bust

  7. Building Fund ends Boom in the Red Port Orange Building Special Revenue Fund 2007 -$300,000 Most FL Govt. Building Funds 2007 Major Reserves

  8. Building Fund DebtWhat do you cost me – Part 2 • Charges for City Support Services • IT = $102,000 • Rent = $71,000 • Insurance = $27,000 • CM, CAO.. = $38,000 • Total charged to fund = $238,000 • 27% of Building Budget • Does not include: fleet or computer purchase

  9. Workload Trends

  10. Invisible WorkloadLots of meetings but no permits

  11. Department Budget(30% Reduction) $3.26 m $2.3 m

  12. Staff Reductions

  13. Org Chart – ‘07 Total Staff: 40 to 24 40% Bldg Staff: 18 to 9 50%

  14. Workload with Staff Reductions

  15. ValueBuilding & Development Review

  16. What do we really value? • Happy Voters (jobs, safe, stable property values, good schools, no pot holes, trash picked up…) • Peaceful developers & business leaders • Not to have to raise taxes • Great community events – Christmas parade, 4th of July fireworks, baseball tournaments, ribbon cuttings..

  17. Role of Government Debate

  18. Value: Building Code & Construction Standards

  19. Accountability – Proving Value

  20. How can we improve value?

  21. ObjectiveEfficient Process Without Sacrificing QualityFast – Fair - Thorough

  22. Development Review Process(≈70% of Budget & Staff) • Concept Meeting • Pre-App Meeting • Applications • Pre-DRC Meeting • Site Plan Review • DRC Comments Letter • DRC/First Review Site Plan/Plats • Informal/Specific Discipline Meetings (post DRC) • Concurrency Review - Traffic • Concurrency Review - Schools • Planning Commission • City Council • Follow Up & Final DRC Mtgs • Building Pre-Application Mtg • Plan Approval (Dev Order) • Pre-Construction Meeting • Construction Inspections • Building Plan Review • Building Permits • Building Inspections • Small Permits & SF Homes • Final Site Inspections • Final Acceptance of Infrastructure • Certificate of Occupancy 24-Step Process Map

  23. Florida Benchmarking Consortium 39 Communities (24 cities & 15 counties) • BD Key Performance Indicators: • # of Inspections/Day/Inspector – Top 10% • Avg. Cost/Inspections – Top 25% cheapest • # of Building Plans Reviewed/Day/Reviewer – Top 25% • Avg. Cost/Plan Review – Top 33% cheapest • Permits Issued/Permit Tech – Top 33% • Overall Customer Satisfaction – > 90% • Best Practices focus – Plan Review/Permitting (technology, front counter, etc.)

  24. Benchmark Communities • Cape Coral • Gainesville • Jacksonville Beach • Jupiter • Lakeland • Lauderhill • Palm Coast • Tallahassee • Tamarac • Titusville

  25. Best Practices Underway • Permit Filing, Routing & Pickup Efficiencies (Permit # vs. address; over counter permits for re-roof, AC, water heater; Drop Off Boxes • Eliminate batching and bottlenecks • Process Automation (permit entry, review comments, deadlines, checklists, etc…) • More Information on Website – Self Serve concept • Informal Electronic Review (until full electronic submittals) • Streamline Development Regulations (submittal requirements, conflicts, …) • Utility Infielder Concept with staff – no specialists

  26. Best Practices cont. • Attitude (Fast, Fair, Thorough) • Customer service focus helping people achieve results that meet codes • Provide solutions – prevent problems • Build trust on both sides of the review table & with the residents • Communication • Heavy emphasis on Concept & Pre-App meetings • Talk to people – neighborhoods & contractors because surprises are bad • Internal communication/coordination improvements – we are a team • Top 10 Lists – how to avoid process problems

  27. Results - Open for Business • Jobs • No tax increase • Ribbon cuttings • Happy businesses

  28. Coming Soon

  29. Commercial Renovations

  30. Parking Lot Infill

  31. Economic Impact Permitted Construction Value 2007 - 2010 Industrial and Office ≈ $25.5 m Retail/Restaurant ≈ $72.5 m Commercial Renovations ≈ $9.9 m Total Value ≈ $110 million Building Fund ≈ 5% Reserve (Target 10%)

  32. Citizen Survey Trends(% Satisfied)

  33. Citizen Survey Trends(% Satisfied)

  34. Citizen Survey Trends(% Satisfied)

  35. The Code Enforcement Boom

  36. Junk • Home Occs • Overgrown lots • Feuds • Signs • Car Repairs Trends of the “Boom”

  37. Junk • Home Occs • Car Repair • Signs • Green Pools • Feuds Trends of the “Boom”

  38. ValueCode Enforcement

  39. What do we really value? • Happy Voters (jobs, safe, stable property values, good schools, no pot holes, trash picked up…) • Peaceful developers & business leaders • Not to have to raise taxes • Great community events – Christmas parade, 4th of July fireworks, baseball tournaments, ribbon cuttings..

  40. Role of Government Debate

  41. Accountability – Proving Value

  42. How can we improve value?

  43. Objectives

  44. Code Enforcement Process(≈15% of Budget & Staff) • Observation/Complaint • Courtesy Contact • Case Preparation • Re-inspections/Follow Up • Notice • Code Board/Magistrate • Finding & Order • Set Fine Lien • Nuisance Abatement • Repeat Violations • FL Law Requirements Informal Process Map

  45. Violation Type • High weeds & grass • Outside storage • Garbage, trash, junk & debris • Working without permit • Parking in front yard • Other: Backflow Testing, Housing Code Violation, Commercial Property Inspections, Water Restrictions, etc.

  46. RepeatViolations

  47. Neighborhoods Sustaining vs. Declining ≈ 160 Total 30/40/30

  48. Commercial Enforcement(587 Total sites – 34 Shopping Centers (16 w/ 10+ tenants ) • Comm. Property Maintenance • Parking Lots • Landscaping • Irrigation • Signs • Stormwater Ponds • Trash • Fences & Walls • Backflow Testing Compliance

  49. CODE ENFORCEMENT PERFORMANCE MEASURES • Number of proactive cases • Number of reactive cases/ • complaints • Days from first complaint to • first inspection • Cases brought into compliance • before formal notice issued • Cases brought into compliance • before a magistrate, code board, citation • Total cases brought into compliance

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