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HP/Anevia Quality assessment

HP/Anevia Quality assessment. Your Agenda. On July the 9 th ·     10H45 -> 11H00 : welcome coffee and presentation of the Agenda ·         11H00 -> 12H00 : project governance with Clara ·         13H30 -> 15H00 : presentation of our QA with Riitta

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HP/Anevia Quality assessment

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  1. HP/AneviaQualityassessment

  2. Your Agenda • On July the 9th • ·     10H45 -> 11H00 : welcome coffee and presentation of the Agenda • ·         11H00 -> 12H00 : project governance with Clara • ·         13H30 -> 15H00 : presentation of our QA with Riitta • ·         15H00 -> 16H30 : R&D presentation with Alain/Emilien/Tanguy/Frederic • ·         16H30 : Sales meeting with Manelli • On July the 10th • ·         10H00 –> 11H00 : presentation of the company with Manelli • ·         11H00 -> 12H00 : presentation of the support with François • ·         14H00 -> 14H30:  presentation of our support tool RT with François/Clara • ·         14H30 -> 15H30 : product management presentation with Nadine • ·         15h30 -> 16H30 : overview of the viamotion suite – hands-on session with Clara / Alexandre • ·         16H30 -> 17H30 : (with you Bruno) let’s focus on pending actions and define a list of priorities before leaving

  3. yourCONTACTS • Manelli Hosseini -> VRP ww sales • Alexandre Arnodin -> VP sales engineering • François Gombault -> VP professional services • Alain Bonatti -> VP R&D • Riitta Moilanen -> QA manager • Nadine Patry -> product marketing senior director

  4. TELCO CompanyChART

  5. Your Agenda • On July the 9th • ·     10H45 -> 11H00 : welcome coffee and presentation of the Agenda √ • ·         11H00 -> 12H00 : project governance with Clara • ·         13H30 -> 15H00 : presentation of our QA with Riitta • ·         15H00 -> 16H30 : R&D presentation with Alain/Emilien/Tanguy/Frederic • ·         16H30 : Sales meeting with Manelli • On July the 10th • ·         10H00 –> 11H00 : presentation of the company with Manelli • ·         11H00 -> 12H00 : presentation of the support with François • ·         14H00 -> 14H30:  presentation of our support tool RT with François/Clara • ·         14H30 -> 15H30 : product management presentation with Nadine • ·         15h30 -> 16H30 : overview of the viamotion suite – hands-on session with Clara / Alexandre • ·         16H30 -> 17H30 : (with you Bruno) let’s focus on pending actions and define a list of priorities before leaving

  6. Project gouvernance (1) • Sales handover • Handover document filledprior to startinganyproject -> thisaims at providing the inputs expected by the project manager • Kickoff checklist • Kick off meeting withpresales, project manager & customer • Milestones and Risks identified • Project deployment • Identifying PS ressources • Identifying R&D ressources • Consolidating the planning with the team – thisincludes • a quick review of the requirementswith the customer • The development of the expectedfeatures (if applicable) • The validation campaign • The remote installation • The on-site installation (if applicable) • The acceptance phase • Building an alias to communicateinternallywiththe ressources involved in thisproject • Regular internal point to staysynchronised • Wiki or easyaccess &shared info available • Addingsome tests (if applicable) to consolidate the QA and make sure the expected release willbeproperlycertifyed

  7. Project gouvernance (2) • … and with the customer • Organizingregular call with the customer • Writting a SAT (if releavant) to outline the scope of the project • Milestonesfollow-up • Deliveries • It’s up to the project management to deliver • The expected release and licenses (if not alreadyshipped by the sales admin) • The documentation – including the user guide of the major release and the release note • Measuring the project progression • Adjusting estimations each time a new riskisidentified -> Telco projectdashboardupdatedeveryweeks • RTtools to track the time spent by the PS team • Checking the customer satisfaction via CSAT -> top management isthuskeptposted of the current situation • Financial monitoring • Training (On-demand) • Presentations and hands on built in collaboration with the project manager to fit with the customer’s expectations • Training delivered on-site or remotely by our ‘new project’ support team • Support Handover • Formalhandoverwith the evolution team • Guiding the customer all alongthis transition

  8. Your Agenda • On July the 9th • ·     10H45 -> 11H00 : welcome coffee and presentation of the Agenda √ • ·         11H00 -> 12H00 : project governance with Clara √ • ·         13H30 -> 15H00 : presentation of our QA with Riitta • ·         15H00 -> 16H30 : R&D presentation with Alain/Emilien/Tanguy/Frederic • ·         16H30 : Sales meeting with Manelli • On July the 10th • ·         10H00 –> 11H00 : presentation of the company with Manelli • ·         11H00 -> 12H00 : presentation of the support with François • ·         14H00 -> 14H30:  presentation of our support tool RT with François/Clara • ·         14H30 -> 15H30 : product management presentation with Nadine • ·         15h30 -> 16H30 : overview of the viamotion suite – hands-on session with Clara / Alexandre • ·         16H30 -> 17H30 : (with you Bruno) let’s focus on pending actions and define a list of priorities before leaving

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