Presented To

2. Presented To Sir AsifIqbal Crisis Management

3. Crisis Management Presented by M.shazibsandeel Hafiz Abdul basit M Mahfooz Ayub KashifAdeel MuzamilTaruf Syed Akbar Ali

4. AIM The aim of today’s presentation is to brief teacher and students about the crisis management and how an organization can manage to over come it

5. Crisis Management

6. INTRODUCTION Crisis Management

7. Crisis Management

8. What is a Crisis? • Home “here” or home “there” • Physical or emotional • May involve an Individual or many • Death or serious illness • Natural disaster • Civil unrest • Monetary • Health Concerns Crisis Management

9. “An unexpected event that threatens the well being of a company, or A significant disruption to the company and its normal operations which impacts on its customers, employees, investors and other publics” Crisis Management

10. Setting the stage for crisis management Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. Three elements are common to most definitions of crisis. (a) A threat to the organization (b) The element of surprise (c) A short decision time Crisis Management

11. Types of Crisis Natural disaster (Acts of God) • Physical destruction due to natural disaster e.g. flood • Environmental disaster Industrial accident • Construction collapse • Fire • Toxic release Product or service failure • Product recall • Communications failure • Systems failure • Machine failure causes massive reduction in capacity • Faulty or dangerous goods • Health scare related to the product of industry Crisis Management

12. Types of Crisis Public relations • Pressure group or unwelcome media attention. • Adverse publicity in the media. • Removal/loss of CEO or other key management Business and management • Hostile takeover • Sudden strike by workforce or that of a key supplier • Major customer withdraws its support • Competitor launches new product • Sudden shortfall in demand Legal • Product liability • Health scare • Employee or other fraud Crisis Management

13. EXAMPLES • Successful crisis management • Mettal • Pepsi • Unsuccessful crisis management • Ford and Firestone Tire and Rubber Company Crisis Management

14. Communication Issues • Language translation • Cultural and Religious • Insurance • Medical • Legal • News media • Chronology Crisis Management

15. Risk Management • Review your District insurance policy • Review the student’s health/accident insurance policy Crisis Management

16. Risk communication • Definition • An interactive process of exchange of information and opinion among individuals, groups, and institutions. It often involves multiple messages about the nature of risk or expressing concerns, opinions, or reactions to risk messages, or to legal and institutional arrangements for management Crisis Management

17. Risk communication • Principles of risk communication • Accept and involve the public as a legitimate partner. • Plan carefully and evaluate your efforts. • Listen to the public's specific concerns. • Be honest, frank, and open. • Coordinate and collaborate with other credible sources. • Meet the needs of the media. • Speak clearly and with compassion. Crisis Management

18. Risk communication • Communicating With the Public: • Why are we communicating? • Who is our audience? • What do our audiences want to know? • What do we want to get across? • How will we communicate? • How will we listen? • How will we respond? • Who will carry out the plans? When? • What problems or barriers have we planned for? • Have we succeeded? Crisis Management

19. Management of organizational crisis • Organizational Crisis • Identify common characteristics of crisis situations. • Identify characteristics of crisis management. • Identify types of crisis situations. • Identify the phases of a typical crisis. • Identify common defense mechanisms in crisis situations. • Identify categories of crisis risk. • Identify the need for crisis management. • Simulation Overview Crisis Management

20. The management organizational crisis • Crisis management planning • Identify benefits of having a crisis management plan. • Identify recommended practices in crisis management planning. • Identify questions to ask when forecasting potential crisis situations. . • Identify key elements of a best practice model for crisis management. • Identify information you should gather at the fact-finding stage. • Simulation Overview Crisis Management

21. Emergency management Crisis Management

22. Recommendations Crisis Management

23. Recommendations • Management authorities to be very strong • Utilization of resources on equal basis • Simple language must be used to over come communication crisis • Proper medical facilities • Media should play its role in right direction • Fulfillment of demands and requirements • Value of crisis and its planning • Find best facts and figures and react in time Crisis Management

24. Conclusion Crisis Management

25. Conclusion Crisis management is a process in which an organization deals with major event that threatens to harm the organization , it may be a surprise crisis , technological crisis or crisis of misconduct. To over come it and to avoid an organization from further sufferings and damages, A strong and competent management structure is required which will act gently and adopt the best suitable plan in minimum possible time and bring out an organization from the depth of crisis. Crisis Management

26. Video Clip Crisis Management

27. Thank You