Webinar Date: March 20, 2014 Presented by:

1. Workforce Employment Network Maturity Model Webinar Date: March 20, 2014 Presented by: Kevin Nickerson & Mary Lynn ReVoir, NDI Technical Assistance Team U.S. Department of Labor Employment and Training Administration

2. Where are you? Enter your location in the Chat window – lower left of screen #

3. Moderators Moderator: Randee Chafkin Title: Workforce Development Specialist Organization: Employment and Training Administration Moderator: Miranda Kennedy Title: Director of Training for DEI, NDI Technical Assistance Team Organization: National Disability Institute # 3

4. Disability Employment Initiative • According to the SGA, DEI Projects at the state level and/or local level participating LWIBs are required to become Employment Networks (ENs) under Social Security Administration’s (SSA’s) Ticket to Work Program. • Training and Technical Assistance to DEI Projects in attaining Employment Network status and implementing effective EN operations is provided under U.S. DOLETA contract with NDI Consulting, Inc. and the National Disability Institute (NDI). • Evaluation of the impact of the DEI Projects implementation and outcomes as Employment Network will be provided under U.S. DOL ODEP contract with Social Dynamics. # 4

5. Learning Objectives Upon completion of this training webinar, DEI grantees and participants and partners from the public workforce system will have the following: • An understanding of why becoming a Workforce EN is a promising practice for America’s Job Centers • An understanding of why DEI requires state and/or local WIB to become a EN and so much attention is placed on SSA Disability Beneficiaries • An understanding of the developmental stages an EN shall experience to become fully operational and successful as a mature EN # 5

6. Presenters Presenter: Kevin Nickerson Title: Ticket to Work Subject Matter Expert for DEI, NDI Technical Assistance Team Organization: National Disability Institute Presenter: Mary Lynn ReVoir Title: Ticket Coordinator for DEI, NDI Technical Assistance Team Organization: National Disability Institute #

7. Agenda • Why Employment Networks? • Why Job Centers as Employment Networks? • The Workforce EN Maturity Scale components • Next Steps • Q&A # 7

8. Why Employment Networks? • Intent of Ticket to Work and Work Incentives Improvement Act of 1999 • Provides choice to SSA Disability Beneficiaries #

9. Employment and Poverty Rates

10. Why a Job Center should become EN? • Promising Practice stated by DOL • DOL released 12/5/12 TEN 14-12 plus 3 other TENs http://wdr.doleta.gov/directives/corr_doc.cfm?DOCN=4512 • Mathematic Research 2010 demonstrated SSA Beneficiaries use Job Centers • Aligns with the language and vision of WIA Workforce investment system to provide core, intensive, and training services to those with barriers • Helps address budget crunches Untapped revenue: potential to generate EN funds to partially or fully sustain DRC positions. EN funds could support service gaps, such as additional training funds. Incentives for work already being conducted. #

11. Why DEI requires grantees to become an EN • Lessons learned from U.S. DOL’s • Disability Program Navigator (DPN) Initiative • Job Center staff AND job seekers with disabilities benefit from a subject matter expert (DRC) which improves overall services for customers • The need to sustain DRC position • Workforce is changing: growing customer base of individuals with a disability, including the aging baby boomers • Diverse Workforce initiatives changing employer expectations • Federal Hiring Executive Order 13548 to increase employees with disabilities within federal agencies • New rules of Section 503 for Federal Contractors • More private sector employers valuing a diverse workforce # 11

12. How Ticket Fits with DEI Strategies • Job Centers operating as Employment Networks (ENs) attract customers who are on SSA disability benefits and send a welcoming message to the disability community thus increasing access of American Job Center (AJC) services • Strengthens partnership and collaboration with Vocational Rehabilitation (VR) and other agencies • Promotes use of Integrated Resource Teams (IRTs) which increases successful employment outcomes for customer and Job Center programs • Asset Development strategies & Ticket go hand in hand • Contributes to the credit (data) of all programs involved in the employment outcome (i.e. WIA, Wagner-Peyser, VR) • Provides a revenue stream to assist DEI projects to sustain DEI activities, including DRCs beyond the life of the DEI grant # 12

13. How Does Ticket Apply to DEI Youth Projects? • Unique elements of Youth • Today’s youth have higher expectations than previous generations • Obtaining work earlier in life reduces window of unemployment time • Transition planning is stronger working together • “Most of the youth coming into the Job Centers are working with Vocational Rehabilitation (VR) and VR has their Ticket.” • Integrated Resource Teams (IRT) helps determine use of Partnership Plus gaining benefit to customer, VR and EN • The most appropriate, readily available services may initially be VR or it may initially be through the Job Center, especially in states where there is an order of selection (waiting list) for VR services # 13

14. Job Center Represents the Employment Network (EN) • The Employment Network (EN) is not a program or project. • The EN is not a stand alone component of the American Job Center (AJC) • The EN is notthe Disability Employment Initiative (DEI) or the Disability Resource Coordinator (DRC) • The EN is marketed within the AJC public marketing efforts and also customized to the disability community # 14

15. Presenter Presenter: Mary Lynn ReVoir Title: Ticket Coordinator for DEI, NDI Technical Assistance Team Organization: National Disability Institute #

16. Approaching the EN Maturity Scale • Patience with Ticket program design: • Takes time to complete orientation • Takes time to become fully operational • Outcome based design / reap benefits with outcomes • Investment: • Increasing employment for job seekers with disabilities will be worth the investment Let’s take a look at the scale (available for download) The next five slides will be reviewed as we show the scale on the platform. # 16

17. The Design of the Maturity Scale • 4 categories of competency • Expertise • Operational • Problem-Solving • Sphere of Influence • Progressive Phases • Beginner • Intermediate • Advance • Proficient / Mature • Each phase builds upon the preceding phase • Not necessarily at the same phase at the same time for each category # 17

18. Phase 1: The Beginner • Understanding the “big picture” • Basics of Ticket and how to become an Employment Network (EN) • Why Job Centers fit into the Ticket to Work program intent • How Ticket fits into the DEI project • Bringing the Ticket concept to state / local level • EN development / infrastructure • EN Business Model planning (refined over time) • Learning Ticket Basics • Applying and being awarded agreement as EN • Let’s look more closely and review the scale # 18

19. Phase 2: Intermediate (Post-Award) • Meeting your support team • National Workforce EN Team and services offered • Links to valuable resources • Implementing your EN operations • Security Clearance • Infrastructure Set Up • Individual Work Plan, assessments, Ticket assignments • Internal marketing • Tracking information • Building your Expertise # 19

20. Phase 3: Advanced • EN integrated into all Job Center operations • Employment Network (EN) included in AJC marketing materials • Expertise is broadened throughout the AJC • Policy and practices include EN operations • Practice of WIA and other case-management enrollment • Building asset development coalition • Benefits Planning & Work Incentive advisement is offered • AJC has developed Asset Coalition with local partners • Actively marketing your EN to disability community • Jointly promoting employment for persons with disabilities with Vocational Rehabilitation (VR), other ENs, community providers # 20

21. Phase 4: Proficient / Mature • Mastered and embedded into operations • Providing a responsive system • Able to continue operating even during changes • Achieving Ticket desired outcomes • Employment Network (EN) receiving Phase 2 and Outcome payments • Study the ratio of EN payments received from achieving Milestones (Phase 1) versus Outcomes (Phase 2 and Outcome) • Job center EN receiving regular payments • Sustaining subject matter expert • Increasing financial capability • Securing the capacity to fill unmet service gaps • Knowledge is wide spread and the job center is viewed as value-added service for the disability community # 21

22. Summary • In today’s presentation we covered the following: • Explanation of why Employment Networks are needed • Explanation of why Job Centers are a good fit as an Employment Network and how the Ticket program fits with the DEI project • Introduced the Workforce EN Maturity Scale and the related components that identify beginner, intermediate, and advanced and proficient levels of maturity 22

23. Polling Question • Based on our review of the EN Maturity Scale today at what level would you rate your EN currently? a. Beginner – not awarded EN contract yet b. Intermediate – awarded EN contract but still figuring it all out c. Advanced – routinely assigning Tickets and a solid flow of operations d. Mature – hitting on all cylinders: assigning Tickets, offer Benefits Planning services, routine outreach, receiving handoffs from state VR #

24. Polling Question • Based on our review of the EN Maturity Scale today please rank your highest priority for your EN one year from now? a. Conduct monthly eData Share files and as a result increase Ticket assignments b. Receive 10 payments c. Secure expertise of certified benefits planning offered by your EN d. Have a Partnership Plus agreement with VR and 10 handoffs assigned to your EN #

25. Discussion & Feedback Your thoughts or questions are welcomed… # 25

26. Resources Workforce EN Maturity Scale Available for download Bureau of Labor Statistics http://www.bls.gov/news.release/empsit.t06.htm Rehabilitation Research and Training Center on Disability Statistics and Demographics: 2011 Annual Disability Statistics Compendium http://www.aapd.com/resources/publications/disability-compendium-2011.pdf Executive Order 13548 (July 26, 2010): http://www.gpo.gov/fdsys/pkg/FR-2010-07-30/pdf/2010-18988.pdf Final Rule: Section 503 of the Rehabilitation Act http://www.dol.gov/ofccp/regs/compliance/section503.htm #

27. Please enter your questions in the Chat Room! #

28. Speakers’ Contact Information Speaker: Kevin Nickerson Title: DEI Ticket Subject Matter Expert Organization: National Disability Institute Email: knickerson@ndi-inc.org Speaker: Mary Lynn ReVoir Title: DEI Ticket Coordinator Organization: National Disability Institute Email: mlrevoir@ndi-inc.org # 28

29. Look for upcoming Webinars in this series! SAVE DATE the Tuesday - April 15, 2014 #

30. Thank You! Find resources for workforce system success at: www.workforce3one.org #