Chapter 4 Employee Involvement Motivate and inspire everyone to be on the same page
Frederick Herzberg’s Theory • Motivators: Recognition, responsibility, achievement, advancement, and the work itself. • Hygiene Factors: Low salary, minimal fringe benefits, poor working conditions, ill-defined organizational policies, and mediocre technical supervision.
Seek To Be Understood: Effective Communication • Find time to communicate (2 way) • Ask motivational questions • Invite participation • Ask open questions • Listen more than you speak • Remember to ask lots of questions • Pay attention to nonverbal reaction • Stimulate thinkingRef: Alexander Hiam, Motivational Management, Inspiring Your People for Maximum Performance, AMACOM (2003)
Empower the Team: Providing Challenging Opportunities • Process improvement team • Cross-functional team • Natural work team • Self-directed team
Employee Suggestions: Using Feedback to Motivate • Be progressive and regular • Remove fear • Keep it simple • Respond promptly • Reward the idea
Recognition and Reward: Creating an Environment for Continuous Improvement • Timing: Use recognition and rewards to finish the job … not start it • Recognize and reward EFFORT and INITIATIVE • Give credits where it is due, more does not hurt, but less will. • Resources: be innovative.
Empower People • Give people tools to perform to their best • Provide necessary resources