1 / 23

Networking Academy Maintenance Global Availability

Networking Academy Maintenance Global Availability. Overview & Signup Process. A Webinar version of this presentation is available for viewing at: https://cisco.webex.com/Need-New-URL-&-New-Recording. NetAcad Maintenance – Globally Available. NetAcad Maintenance – A Solution.

tamekah-davenport
Télécharger la présentation

Networking Academy Maintenance Global Availability

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Networking Academy MaintenanceGlobal Availability Overview & Signup Process A Webinar version of this presentation is available for viewing at: https://cisco.webex.com/Need-New-URL-&-New-Recording

  2. NetAcad Maintenance – Globally Available

  3. NetAcad Maintenance – A Solution • Academies indicate SMARTnet is too expensive • The price for Advanced Feature set upgrades is not included under SMARTnet • New CCNA courses require Advanced Feature set upgrades (CCNA Discovery, CCNA, Exploration, CCNA Security) • NetAcad Maintenance provides these upgrades at No Cost to your Academy

  4. Value Advantage for Academies * Feature Set upgrades reflect US/Canada’s 50% discount. Your Academies discount may vary.

  5. IOS Image Upgrade ScenarioIP Base to IP Base Upgrade • You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7 • Under NetAcad Maint or under SMARTnet, IOS upgrades of the SAME FEATURE SET are FREE • upgrading your IP Base feature set from 12.3 to 12.4

  6. FREE

  7. IOS Feature Set Upgrade ScenarioIP Base to Adv Svc Upgrade • You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7 • Now a new Advanced Services Feature Set is required for routers • You have decided to upgrade to the Advanced IP Services image • Under Academy SMARTnet • IOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services costs $700 per image • Under NetAcad Maintenance • IOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services is FREE

  8. FREE only with NetAcad Maintenance

  9. NetAcad Maintenance – Assistance with Legacy Equipment for Academy Curriculum This document lists the software covered under NetAcad Maintenance Click to access document

  10. NetAcad Maint – Image & Hardware Support DocumentFor CCNA Exploration Courses 3 & 4

  11. NetAcad Maint – Image & Hardware Support DocumentHow to use the document for supported IOS • Supported • c1841-ipbasek9-mz.124-23.bin • c1841-ipbasek9-mz.124-25b.bin Yes, a new maint release is OK • c1841-ipbasek9-mz.124-24.T1.bin Yes, a different Train is OK • NOT Supported • c1841-adventerprisek9-mz.124-23.bin No, this is Enterprise IOS • c7600rsp72043-ipservices-mz.122-33.SRC6.bin No, this is a 7609 IOS

  12. Sign Up for NetAcad Maintenance Sign-up by following this step-by-step process Phone Support: US Phone Support: 888-327-1116 Global Phone Support:  801-238-0899 (Use appropriate country code, this is not a toll free call) Portuguese: Phone Support International - +1 919 574 2921 Option 5 Brazil - 0800 702 47 26 Option 5

  13. NetAcad Maintenance – Sign-up Process Begin Instructor opens RightNow ticket to join NetAcad Maint (email ID requested) LMC or CL respond with acceptance Academy responds w. Information. 1 or more Instrs ID, email, CCO ID Academy Support Desk Sends request for ID, CCO ID to instructor, LMC & CL. Support Desk validates info. Then sends legal contracts to LMC &CL Support Desk examines Ticket Support Desk entitles accounts via Service Access Mgmt tool Does Academy have existing Ticket? N Send Success Email Add Instructor under existing Agreement. Y End NetAcad Support Desk

  14. Log onto AC then select Help

  15. Select Academy Support

  16. Click on Ask a Question

  17. Fill in the fields At the bottom click continue and your ticket will be recorded. Follow-up to ensure your request is completed. Include your current email in this space. Go to AC later and verify your email is current

  18. What Happens Next? • Support Desk will contact the LMC/CL for additional information • Name, AC ID, email address and CCO ID for all active instructors • Note: Each instructor must have as a minimum a guest account on www.cisco.com in order to gain access. • Support Desk will validate this information and then forward this document and the Networking Academy Maintenance Terms & Conditions to the LMC/CL for review and approval • It is the responsibility of the LMC/CL to acknowledge that each instructor has received, read, and agreed to: Networking Academy Maintenance Acceptable & Expected Use Policy Networking Academy Maintenance Terms & Conditions

  19. What Happens Next? • LMC/CL contacts the Support to acknowledge that each instructor has read and agreed to: Networking Academy Maintenance Acceptable & Expected Use Policy Networking Academy Maintenance Terms & Conditions • Support Desk will add the Academy and its active instructors to the maintenance contract and send a congratulatory email. • Active academies are encouraged to use the maintenance service and its entitlements as described in the Networking Academy Maintenance Acceptable & Expected Use Policy • Download IOS listed in… NetAcad Maintenance - Image & Hardware Support Document

  20. $2100

More Related