July 2008

1. Introduction to TechSoup Prepared for: Networking Academy’s CEE Study Tour • TechSoup Overview • Cisco and TechSoup • Global Expansion July 2008

2. Section 1: TechSoup Overview Confidential and for Discussion Purposes Only

3. We are working toward a time when every social benefit organization on the planet has the technology resources and knowledge they need to operate at their full potential We meet this mission in 2 ways: • Direct Services which provide technology products and community to social benefit organizations • Indirect Services which support capacity-building in the sectors we serve Confidential and for Discussion Purposes Only

4. TechSoup builds NPO capacity by connecting corporate giving to nonprofit needs. Creating Connections, Delivering Resultsand Advancing the Field Vision & Leadership Operational Excellence Infrastructure forProduct & Knowledge Distribution Partnerships with Corporate & PhilanthropicSources Presence in & Understandingof theNonprofit / NGO Sector Leveraging Our Experience for Greater Reach and Impact Confidential and for Discussion Purposes Only

5. TechSoup Distributes Technology Products and Knowledge to Nonprofits, NGOs and Libraries • Founded in 1987 as CompuMentor to help nonprofits benefit from computer technology • Based in San Francisco, over 160 employees • We have a 20 year track record of being on the leading edge of ICT technology use in the in nonprofit sector • 35 donor partners, representing almost 600 unique products available to the NPO community Confidential and for Discussion Purposes Only

6. Techsoup projects emphasize community involvement. MaintainIT: a project to sustain public access computing in libraries NetSquared:promoting Web 2.0 in the NPO sector Confidential and for Discussion Purposes Only

7. FY 2008 Key Performance Metrics IMPACT REACH • 45,238 organizations received product donations • 19 countries now operational through partner NGO network • 420,000 unique monthly visitors • 180 countries of origin of visitors • 27% of overall traffic to TechSoup from outside U.S • 117,000 monthly TechSoup online forum visitor sessions • $312 million retail value of technology product donations distributed • $296 million potential savings for NGOs • 901,028 technology products distributed • 32 TechSoup product donor partners • 180,000 visits to our download section Confidential and for Discussion Purposes Only

8. TechSoupPartner Ecosystem Donor Partners Partner NGOs (partial) Confidential and for Discussion Purposes Only

9. TechSoup services make it possible for organizations to concentrate on their mission. “Solutions were installed five months ago, and we’ve quite literally not asked for a single IT support call-out since.” -Ian Trafford, 42nd Street In the UK’s Manchester area, the 42nd Street provides services to young people experiencing mental health problems. “Investing resources in a technology plan provided a framework for how to make changes...and it’s also a way to let the organization know that we value it, support it, and invest in it.” -Charlie Quaid, Director of Finance, San Francisco Conservation Corps San Francisco Conservation Corps serves more than 250 young people each year. Corps members engage in community service programs that range from installing play structures to supporting local recycling programs. Confidential and for Discussion Purposes Only Confidential and for Discussion Purposes Only

10. Section 2: Cisco & TechSoup

11. Cisco Programs at TechSoup Direct ServicesCisco US MainCisco GlobalCisco One Economy Institutional ServicesCisco Employee Donation ProgramProduct Grant ProgramNetworking Academy Confidential and for Discussion Purposes Only

12. CISCO RECIPIENT ORGANIZATIONS F07 F08 Cisco US Donations In FY08, the combined US Cisco Donation Programs served 1,974 NGOs totaling $13.4M FMV through the TechSoup Program Confidential and for Discussion Purposes Only

13. CISCO RECIPIENT ORGANIZATIONS F07 F08 Cisco Global Donations In FY08, the Global Cisco Donation Programs served 425 NGOs totaling $2.8M FMV through the TechSoup Program Confidential and for Discussion Purposes Only

14. Organizations Served by Cisco in FY08 Using a Cisco ASA-5505, America’s Second Harvest was able to set-up a VPN between our Chicago office and a new food bank opened in San Diego. The new food bank just opened and has very limited funding for technology and no funding for technology staff.  Using the ASA-5505, we connected them to our systems in Chicago so they could run their email, warehouse food management and financial accounting system off our server.  We also used a Cisco switch to network the local San Diego office PCs.  As they expand, they will likely install a Cisco VOIP system. The majority of our food banks are smaller operations with no technology staff and very limited budgets.... The ability to acquire Cisco equipment through Tech Soup is a great benefit to our network. As the economy becomes worse and more people are in need of our assistance, we need to direct even more operating funds to food and transportation, leaving even less for technology. Cisco’s support of this program is a great help to America’s Second Harvest’s mission of providing hope by Feeding America. Thank you, Kevin KEVIN LUTZ VP of Technology Confidential and for Discussion Purposes Only

15. Cisco Program Objectives & Goals for FY09 All Programs/ Overall Relationship Launch Cisco Canada Launch VoIP Pilot offering Launch CISCO Global in additional countries Demonstrate value-add in partnerships – beyond donation program Improved tracking on customer follow up Enhance operational efficiencies Confidential and for Discussion Purposes Only Confidential and for Discussion Purposes Only

16. Section 3: Global Expansion Confidential and for Discussion Purposes Only

17. Outside of North America, TechSoup partners with NGO capacity-building organizations to establish localized versions of the product donation platform TechSoup Partnership Local Branding Confidential and for Discussion Purposes Only

18. Recognition – International press for Partner NGO’s and TechSoup Confidential and for Discussion Purposes Only

19. Examples of Partner Web Sites UK Poland Belgium Confidential and for Discussion Purposes Only

20. Where is TechSoup Today? Australia Belgium Botswana Canada Chile France Hong Kong Hungary India Ireland Luxembourg New Zealand Poland Russia (Pilot) South Africa Spain Taiwan United Kingdom United States Currently operating in 19 Countries on 6 Continents Expanding at rate of 1-2 countries per month Confidential and for Discussion Purposes Only

21. CEE: Existing partners Existing CEE Partners • Hungary: Nonprofit Information and Training Center Foundation (NIOK) http://www.niok.hu/fedolapangol.html • Poland: Stowarzyszenie Bank Drugiej Reki (BDR) http://bdr.org.pl/ • Russia: Institute for the Information Society (IIS) http://www.e-NGO.ru ( pilot phase) Confidential and for Discussion Purposes Only

22. The CEE Direct Model • TechSoup CEE office • TechSoup will host and run operations regionally from their CEE office in Warsaw, and will manage/ coordinate with TS Affiliates and TS Fellows (with assistance as required from the head office global operations team). • Regional rather than Country focus • For activities such as defining eligibility and outreach, the focus will be placed on implementing a regional rather than country specific model. This will help simplify the deployment and ongoing management of the model. • Introduction of Advisory Board Concept • Key stakeholders and regional experts will be engaged to help assist in the design and evolution of the direct model and the core components of the model such as the TechSoup affiliates and fellows concepts. Confidential and for Discussion Purposes Only

23. Central Eastern Europe (CEE): increase our presence and deepen our impact TechSoup Warsaw Office • Establish Direct Model allowing for more sustainable program in region with TS office providing back-end support • Provide a European base of support and “time-zone” friendly base of operations • Gain access to skills & talent in-region for office staffing and “Global Fellows” program (eRider concept) • Build TechFellows and Advisors community in-region Support of CEE expansion: Invited Funding Proposal pending with The Charles Stewart Mott Foundation, commitment from Microsoft Community Affairs, interest expressed by Cisco Systems Confidential and for Discussion Purposes Only

24. CEE Countries Two CEE country groupings have been created for the purpose of the direct model and deployment process: • Group 1: • Bosnia-Herzogovina • Croatia • Czech Republic • Macedonia • Serbia • Slovenia • Group 2: • Bulgaria • Greece • Romania • Slovakia • Ukraine Confidential and for Discussion Purposes Only

25. CEE Workplan Confidential and for Discussion Purposes Only

26. Preliminary Milestones & Timing • August – September 2008 • Convene CAMs & standardize eligibility • Establish advisory group and kickoff • Finalize program design • Fill CEE Direct support role • October 2008 • Arrange face-to-face workshop for Advisors in conjunction with Grantmakers East Forum in Dubrovnik • Finalize and Train affiliates • Plan launch phasing • November 2008 • Launch CEE Direct pilot • December 2008 • Announce as part of eInclusion event in Vienna Confidential and for Discussion Purposes Only