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CRMS

CRMS. Customer Relationship Management System MSE Project Presentation I -Hamsa Gayatri Palepu Graduate Committee Dr. Daniel Andresen (Major Professor) Dr. Torben Amtoft Dr. Mitchell L . Neilsen. Agenda. Project Purpose.

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CRMS

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  1. CRMS Customer Relationship Management System MSE Project Presentation I -Hamsa Gayatri Palepu Graduate Committee Dr. Daniel Andresen (Major Professor) Dr. Torben Amtoft Dr. Mitchell L. Neilsen

  2. Agenda Project Purpose Project Overview Use Case Diagram Technical Specifications Project Requirements Cost Estimation Project Plan Gantt Chart Architecture Elaboration Plan References Queries???

  3. Project Purpose

  4. Project Overview • CRMS is a web application developed to provide a platform where an Organization can comprehensively manage complaints, Queries and Request from Customers. • The real-time visibility provided by the CRMS enables an Organization to track each complaint, Query, Request through its lifecycle from recording and initiation to investigation, reporting, and closure - following the appropriate process to ensure that nothing slips through the cracks. 

  5. Use Case Diagrams

  6. Technical Specifications

  7. Project Requirements INPUT • Managing Registration Process • Managing Login Process • Assigning User Roles • Query Creation/Ticket Creation • Check Status • Assigning Tickets to Tech Users • Change Ticket Status • Send Email Response • Search Ticket • Create a Ticket Sub-Category • Sign Off OUTPUT

  8. Project Requirements • Managing Registration Process Name, Address, Email, Contact Number, User Name, Password. User Account Created.

  9. Project Requirements • Managing Login Process Valid user name and password Home page will be displayed

  10. Project Requirements • Assigning User Roles Role Assigned to User UID and User Role

  11. Project Requirements • Query Creation/Ticket Creation UID and Query Info Query Created and Ticket Generated

  12. Project Requirements • Check Status UID, Ticket Number Ticket Status will be displayed

  13. Project Requirements • Assigning Tickets to Tech Users Unassigned Ticket Number, Tech User UID Ticket Assigned to Tech User

  14. Project Requirements • Change Ticket Status Ticket Number and the Ticket Status to be changed to Ticket Status Modified

  15. Project Requirements • Send Email Response Ticket Info, Feedback By, Feedback On, Feedback Text, Remarks, and Mode of feedback sends an email to the Ticket holder

  16. Project Requirements • Search Ticket Input Ticket Number Details About the Ticket

  17. Project Requirements • Create a Ticket Sub-Category Name of the Sub-Category to be added New Sub-Category added

  18. Project Requirements • Sign Off Ticket closed Supervisor Checks for status change (complete)

  19. Cost Estimation

  20. Cost Estimation

  21. Cost Estimation EAF = 0.7427 Size = 3.0 KLOC So, Effort = 3.2 * 0.7427 * (3.0) ^ 1.05 = 7.53 Staff Months Time = 2.5 * (7.53) ^ 0.38 = 5.38 Months of Development Time

  22. Project Plan

  23. Project Plan

  24. Gantt Chart

  25. Architecture Elaboration Plan

  26. Architecture Elaboration Plan

  27. Questions???

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