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Chapter Ten

Chapter Ten

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Chapter Ten

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  1. Chapter Ten Motivating and Satisfying Employees and Teams 10 | 1

  2. Learning Objectives • Explain what motivation is • Understand some major historical perspectives on motivation • Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory • Explain several techniques for increasing employee motivation • Understand the types, development, and uses of teams 10 | 2

  3. What Is Motivation? • Define Motivation • Define Morale • From what does high morale result? • What are the outcomes of high morale? • What causes low morale? • What are the consequences of low morale? 10 | 3

  4. Historical Perspectives on Motivation • Know the different historical perspectives on motivation • What is the Scientific Management perspective? • Who was Frederick W. Taylor? • What was the outcome of espousing this theory in a firm? • Explain Taylor’s Piece-Rate System • What were the Hawthorne Studies? • What was the objective? • How was the experiment conducted? • What were the conclusions? • What role did the Hawthorne Studies play in the Human Relations Movement? 10 | 4

  5. Historical Perspectives on Motivation (cont’d) • Be familiar with Maslow’s Hierarchy of Needs • What are the different needs in Maslow’s pyramid? • In what order must those needs be satisfied? • Know Herzberg’s Motivation-Hygiene Theory • What are Motivation Factors? • What are Hygiene Factors? 10 | 5

  6. Historical Perspectives on Motivation (cont’d) • What was Douglas McGregor and what was his theory? • What is Theory X? • What is Theory Y? • How do these two theories affect perspectives on employee motivation? • What is Theory Z? Is it related to Theories X and Y, or is it a separate theory? 10 | 6

  7. Historical Perspectives on Motivation (cont’d) • Be able to explain and discuss • Reinforcement Theory • Know the different types of reinforcement • Equity Theory • DefineEquity • What are workers inclined to do when they perceive an inequity? • Expectancy Theory • Who was Victor Vroom? • What does expectancy theory imply about managers’ expectations? • Goal-Setting Theory 10 | 7

  8. Key Motivation Techniques • What does it take to motivate employees? • What are some of the key motivation techniques? • Management by Objectives • How does it work? • What are the advantages and disadvantages? • Define • Job Enrichment • Job Enlargement • Job Redesign 10 | 8

  9. Behavior Modification • Define Behavior Modification • What are the Steps in Behavior Modification? • What should be done if the desired behavioral change does not occur? 10 | 9

  10. Key Motivation Techniques (cont’d) • Define • Flextime • What are Core Time and Flexible Time? • Part-Time Work • Job Sharing • Telecommuting • What are the advantages and disadvantages of each of these arrangements? 10 | 10

  11. Employee Empowerment and Ownership • What is Employee Empowerment? • How can employers empower their employees? • What is Employee Ownership • What are the benefits and obstacles to each of these approaches? 10 | 11

  12. Teams and Teamwork • Define Teams • Be familiar with the types of teams • Problem-Solving • Virtuoso • Self-Managed • Cross-Functional • Virtual • Know the stages of team development • Forming • Storming • Norming • Performing • Adjourning • What are the benefits and limitations of teams? 10 | 12

  13. Teams and Teamwork (cont’d) • Know the different roles that are generally filled within a team • Task-Specialist Role • Socio-Emotional Role • Dual Role • Nonparticipant Role • Be prepared to discuss the importance of Team Cohesiveness • How can Team Conflict be resolved? 10 | 13