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Rhoda Coles Andrew Grantham

Rhoda Coles Andrew Grantham. Objectives. Literature. Survey. Case study. Architecture. Taxonomy. Tool. Method. Literature Scoping studies Vectors Building architecture Populating framework from case studies. Knowledge Leakage - Architecture. The Organisation. Knowledge Leakage.

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Rhoda Coles Andrew Grantham

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  1. Rhoda Coles Andrew Grantham

  2. Objectives Literature Survey Case study Architecture Taxonomy Tool

  3. Method • Literature • Scoping studies • Vectors • Building architecture • Populating framework from case studies

  4. Knowledge Leakage - Architecture The Organisation

  5. Knowledge Leakage The Organisation

  6. Knowledge Leakage The Organisation

  7. Knowledge Leakage The Organisation

  8. Knowledge Leakage The Organisation

  9. Outcomes – Intra-firm INTRA-FIRM KNOWLEDGE LEAKAGE

  10. Outcomes – intra-firm Company 4: “….So yes, there is a critical dependency on experience that has been built up over years and years and years”. Redundancy Retirement Illness Maternity leave Paternity leave Holidays Natural turnover New employees Key Employees Company 1: “And we have cultural change experts coming in and helping because it really is a huge source of conflict.” Company 2 : “One of the things we have experienced, more so recently than ever before, is maternity leave.”

  11. Outcomes – Inter-firm Suppliers Customers Non-Competitive Organisations Competitors

  12. Outcomes – Inter-firm Suppliers • Arms length versus collaborative • Strategic suppliers • Organisational dependency • Horizontal knowledge leakage

  13. Outcomes – Inter-firm Customers • key source of information in the innovation process (Reed and Walsh, 2002) • more successful outcomes, the discovery of new needs, reduced risk of innovationthe identification of new market opportunities (Pittaway et al 2004). Company 1: “…a customer came in the other day where the product was 3 millimetres too wide and the customer thought it was fantastic”.

  14. Outcomes – Inter-firm Non-Competitive Organisations • Universities • Trade associations • Complementary businesses • Research organisations,

  15. Outcomes – Inter-firm Company 4: “In fact there are so many instances where competitors sit together to agree standards, to agree ways forward. Its is in my best interest to have [competitor 1] and [competitor 2] talking my language too. Because at the end of the day they will convince [customer] that what they are doing is right, therefore what I am doing is right.” Competitors

  16. Taxonomy

  17. Tool • Compare on relations with actors across five vectors: • Customers • Competitors • Suppliers • Third parties (universities, consultants, etc) • Human resources (people) Link to tool

  18. Tool • Vectors are independent • Fill in vector that is of most interest • Save and return • Secure • Results are generated immediately • ‘So-what?’ • Two years’ life

  19. Tool

  20. Tool – example for suppliers

  21. Tool – output (mean values)

  22. Tool – output

  23. Tool – output (ranking)

  24. Tool – output (ranking)

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