You Dead ? follow us on line Cool Runnings -1993
What Happened Some completely gone Some doing great Some running to stand still
Your Customers What's changed for them ?
What Happened to you • Industry changed fundamentally – or extended lull ? • Competitive environment changed ? • Firms ability to compete ,
Leadership • Do the analysis • Create the Vision • Sell the value proposition • Believe ( + look good) • People • Discipline
Confidence Communication Skills Leadership Human Relations Attitude How are they impacted ?
Top 10 Attitude Management Principles Live in “day-tight compartments” What is the worst that can happen? Remind yourself of the exorbitant price you can pay for worry in terms of your health Write out the answer to the following questions…. Keep busy
Ten Top Attitude Management Principles (2) Use the law of averages to outlaw your worries Cooperate with the inevitable Decide just how much anxiety a thing may be worth and refuse to give any more Expect ingratitude Count your blessings – not your troubles
2010 Challenges Comfort Zone
Ideas Customer Vision Value Proposition Attitude Comfort Zone
Mission Dale Carnegie helps organisations grow profitably by challenging people to discover their hidden talents and use their full potential to solve problems, build trust, and deliver top performance.