1 / 14

Health Department Orientation Project

Health Department Orientation Project. Overview. Background Orientation Goals Needs Assessment Policies & Procedures Delivery Options Scheduling (Internal/External) Department & Division Review Things that should help Lessons Learned. Background.

tashya-palmer
Télécharger la présentation

Health Department Orientation Project

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Health DepartmentOrientation Project

  2. Overview • Background • Orientation Goals • Needs Assessment • Policies & Procedures • Delivery Options • Scheduling (Internal/External) • Department & Division Review • Things that should help • Lessons Learned

  3. Background • Multi-partner effort with UNC School of Public Health & Southern Piedmont Incubator • Project Management design (who’s going to do what by when) • Plan, Do, Study, Act (PDSA) • Assure competent public and personal health care workforce (Essential Services)

  4. Orientation Goals • Provide employees with the tools, training, and department expectations necessary to be a successful and productive member of the Health Department Team. • Reassure leadership that employees have been properly oriented and trained, allowing each to make better decisions with regard to permanent employment status.

  5. Needs Assessment • Employees (new and/or existing) • Administrators, Managers & Supervisors • Customers (services)

  6. Needs Assessment • Improve employee turnover rates • Reduce employee “knowledge gaps” • Establish consistencies across divisions • Determine if employee is the “right fit” • Establish feedback mechanisms • Establish formal “assessments” during probationary period • Improve Customer Service

  7. Policies & Procedures • External • County • Community Partners • Internal • Department • Divisions • Accreditation Considerations • Policies and Procedures • Personnel Training Documentation

  8. Delivery Options • On-the-Job-Training (OJT) • DVD’s, CD’s (8-Tracks & Cassettes for older employees) • Manuals • Staff Presentations (Walk & Talks) • Community Partner Presentations • “Learning Resource Center”

  9. Delivery Options • On-Line: “Public Health 101” Section 1 - What is Public Health? http://breeze.unc.edu/p71004902 Section 2 - Core Functions http://breeze.unc.edu/p11437945 Section 3 - Public Health Law http://breeze.unc.edu/p11998001 Section 4 - Essential Services http://breeze.unc.edu/p97173252

  10. Scheduling • Internal • Department (hrs/days of operation) • Divisions • Clinics/Services • External • County Orientation • Local/State/Federal Partners • Consider a “Master Calendar”

  11. Department & Division Review • Go from “Big Picture” to “Job Specific” • Health Department Orientation • Division Orientation • “Other Divisions” • Section/Clinic Orientation • Job Specific Orientation

  12. Things that should help… • “Test Drive” your program • Avoid “Drinking from a Fire Hose” • Identify a “Keeper of the Sword” (Department & Divisions) • Information and procedures change frequently…revise and update your program regularly • “If you ain’t cheat’n, you ain’t try’n”. Steal (acquire) from other orientation programs

  13. Lessons Learned • Orientation doesn’t have to be painful • Communicate, Communicate, Communicate • Orient groups when possible • Don’t wait until you’re 100%, or you’ll never implement your program • “Fail often to succeed sooner” (PDSA) • Involve staff (partners) from all levels (areas) • Good orientation programs will always be “a work in progress”

  14. Questions?

More Related