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Using Mediation to Better Serve Clients

Using Mediation to Better Serve Clients. Cassandra Lively, Mediation Services Director Center for Conflict Resolution. Agenda. What is mediation? How can I use mediation to help my clients? Is my case appropriate for mediation at the Center for Conflict Resolution?. What is Mediation?.

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Using Mediation to Better Serve Clients

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  1. Using Mediation to Better Serve Clients Cassandra Lively, Mediation Services Director Center for Conflict Resolution

  2. Agenda • What is mediation? • How can I use mediation to help my clients? • Is my case appropriate for mediation at the Center for Conflict Resolution?

  3. What is Mediation?

  4. Definition of Mediation • What it is • What it is not • What are the benefits of mediation?

  5. Styles of Mediation • Evaluative • Transformative • Facilitative

  6. How can I use mediation to help my clients?

  7. How and When to use Mediation How does a case get to mediation? What types of cases are suitable for mediation? When should my clients consider mediation?

  8. Who Mediates? What is the mediator’s role? Who is the mediator? Do parties speak to the mediator before the mediation? What are the qualifications of mediators?

  9. Chicago Mediation Resources • Cook County Marriage and Family Counseling Service • Mediation Council of Illinois • JAMS • Association for Conflict Resolution • Center for Conflict Resolution • Resolution Systems Institute

  10. About CCR

  11. Organizational History • Who? • What? • When? • Where? • Why? • How?

  12. CCR’s Mission Working with individuals, communities, courts and other institutions to manage and resolve conflict.

  13. CCR’s Mediation Process How long will the mediation take? When and how are mediations scheduled? Where do mediations take place? What is the fee? Who participates? What should I bring? Can CCR provide me with legal advice?

  14. CCR’s Programs

  15. CCR’s Programs Law Division Post Decree Chancery Guardianship Fee Dispute IDHR Juvenile Court EEOC Adult Misdemeanor City of Chicago Non-court Referred Small Claims Residential Landlord/Tenant

  16. Training and VolunteerOpportunities

  17. How Do I Volunteer? See www.ccrchicago.org for more information about volunteer opportunities

  18. Trainings • 40 Hour Performance-Based Mediation Skills Training • Conflict Management Workshops • Non-CCR trainings

  19. Questions?

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