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Focused Conversation

Focused Conversation. QUALITY ASSURANCE BUREAU & March, 2006. “ At its essence every organization is a product of how its members think and interact.”. Senge, Kleiner, Roberts, Ross, and Smith: The Fifth Discipline Fieldbook. QAB Sheila Hyde Phil Baca Julia Rosa Emslie Laura Prando.

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Focused Conversation

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  1. Focused Conversation QUALITY ASSURANCE BUREAU & March, 2006

  2. “At its essence every organization is a product of how its members think and interact.” Senge, Kleiner, Roberts, Ross, and Smith: The Fifth Discipline Fieldbook

  3. QAB Sheila Hyde Phil Baca Julia Rosa Emslie Laura Prando Bureau Teams

  4. Today’s Agenda 1. Purpose of Focused Conversations 2. Q & A 3. Next Steps

  5. Purpose of Focused Conversation Accessing Group Wisdom in the Workplace Share Our Story Build Relationships Improve Systems Identify Opportunities

  6. Focused Conversation Questions • What responsibilities of your bureau support the department goal to improve performance for all students? Please highlight special accomplishments that have fostered a sense of pride within your bureau. • What bureau strengths led to those accomplishments?

  7. Focused Conversation Questions • If you could change three things in the department that would help you reach your goals, what would they be? • Given what you have heard today, what are some ways we can collaborate?

  8. PED Organizational Chart PUBLIC EDUCATION COMMISSION OFFICE OF THE SECRETARY OF EDUCATION Dr. Veronica C. García DIVISION OF VOCATIONAL REHABILITATION • LEARNING & ACCOUNTABILITY • ASSESSMENT & ACCOUNTABILITY DIVISION • EDUCATOR QUALITY DIVISION • INDIAN EDUCATION DIVISION • INSTRUCTIONAL SUPPORT DIVISION • RURAL EDUCATION DIVISION GOVERNOR’S COUNCIL ON TEACHING • PUBLIC INFORMATION OFFICER • INTERNAL AUDIT • GENERAL COUNSEL • QUALITY ASSURANCE & SYSTEMS INTEGRATION DIVISION • CHIEF INFORMATION OFFICER • FINANCE & OPERATIONS • ADMINISTRATIVE SERVICES DIVISION • PROGRAM SUPPORT & PUPIL TRANSPORTATION DIVISION • SCHOOL FINANCE DIVISION

  9. QUALITY ASSURANCE & SYSTEMS INTEGRATION DIVISION QUALITY ASSURANCE & SYSTEMS INTEGRATION DIVISION Dr. Mary Rose C de Baca Assistant Secretary Vacant – Exec Sec & Admin. Asst.-A (2) HUMAN RESOURCES BUREAU Bernard Raymond Director (6) QUALITY ASSURANCE BUREAU Sheila Hyde Director (5) PRIORITY SCHOOLS BUREAU Sally Wilkinson Director (13) LEGISLATIVE & COMMUNITY RELATIONS BUREAU Ruth Williams Director (3) Laura Prando Julia Emslie Phil Baca

  10. Q&A 1. What responsibilities of your bureau support the department goal to improve performance for all students? Please highlight special accomplishments that have fostered a sense of pride within your bureau. QAB Responses: • External Customer Service • Rapid Response • CTS, E-editing System • District Support • Accreditation • Student Assistance Team • Compliance Monitoring • Internal Customer Service • Organizational Development • Systems Alignment • Quality Assurance Monitoring • Cross Functional Teams • Desk Top Manuals • Training • PED Performance Measures

  11. Q&A 1. What responsibilities of your bureau support the department goal to improve performance for all students? Please highlight special accomplishments that have fostered a sense of pride within your bureau.

  12. Q&A 2. What bureau strengths assist in fulfilling those responsibilities? QAB Response: • Strong collaboration • Experienced team members • Non-threatening environment • Great leadership • Safe, risk taking environment • Creative • Do not settle for mediocrity • Open opportunity to create something brand new • Our environment and chemistry allows for a lot of fun

  13. Q&A 2. What bureau strengths assist in fulfilling those responsibilities?

  14. Q&A 3. If you could change three things in the department that would help you reach your goals, what would they be? QAB Response: • Lack of opportunities to share/bond with colleagues • Make internal customer service a priority • Transform the PED culture into one that places value on individual and collective problem-solving in the quest for continuous improvement.

  15. Q&A 3. If you could change three things in the department that would help you reach your goals, what would they be?

  16. Q&A 4. Given what you have heard today, what are some ways we can collaborate? Problems Prof. Dev. Projects Issues TEXT TEXT TEXT TEXT

  17. Questions & Suggestions

  18. Customer Service Resources Next Steps Data Analysis Collaborate QAB & You Survey Resources On “P” Drive Email Power Point

  19. Resources • The Art of Focused Conversation-100 Ways to Access Group Wisdom in the Workplace, General Editor R. Brian Stanfield • Link to the P-Drive folder that contains resources will be emailed to you.

  20. Focused Conversation Thank You from the QAB Team!! Sheila, Julia, Phil, & Laura

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