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CT 310 Organizational Communication conflict 1

CT 310 Organizational Communication conflict 1. Conflict = an expressed struggle between or among interdependent parties who perceive: 1) Scarce resources, 2)Incompatible goals, and 3) Interference from the other in achieving their goals.

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CT 310 Organizational Communication conflict 1

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  1. CT 310 Organizational Communication conflict 1

  2. Conflict = an expressed struggle between or among interdependent parties who perceive: 1) Scarce resources, 2)Incompatible goals, and 3) Interference from the other in achieving their goals.

  3. Parties in conflict are in a position of opposition in conjunction with a need to cooperate.

  4. conflict may be either • destructive or • constructive

  5. Conflict may either be managed or resolved. When we resolve a conflict we try to end the conflict. • negotiation • mediation

  6. arbitration • research • legislation • judicial settlement • physical force

  7. Kilmann and Thomas Conflict Management Model assertion compete collaborate concern for self compromise avoid accomodate non-assertion non-cooperation cooperation concern for other

  8. BLAKE AND MOUTON CONFLICT MANAGEMENT GRID harmony 1,9 HIGH problem solving 9,9 • CONCERN FOR PEOPLE middle ground 5,5 1,1 neutrality 9,1 win-lose LOW HIGH LOW CONCERN FOR OTHERS

  9. Attributions in Conflicts self other Collaboration 41% 4% Compromise 25% 6% Accommmodation 8% 2% Avoidance 5% 16% Competition 21% 73% Thomas, K. & Pondy, L. (1977) Toward an 'intent' model of communication conflict, Human Relations, 30, p. 1094.

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