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Conflict and Stress Management in Organizations

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hoshi
13 diapositives · 385 Views · Jul 30, 2012

Organizational conflict sources, benefits, and costs, along with stress factors, consequences, and management strategies, to promote a harmonious workplace environment.

#organizational conflict #stress management #conflict resolution #managing stress #workplace harmony #conflict resolution techniques #stressful work environment
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  1. Organizational Conflict • A process that occurs when a person or group believes that others have or will take action that is at odds with their own goals and interests.

  2. Organizational Sources of Conflict Group Identification Differences in Power, Status, Culture Conflict Competition over Scarce Resources Ambiguity over Jurisdiction

  3. Interpersonal Causes of Conflict Faulty Attribution Faulty Communication Conflict Competitive Reward Systems Personal Characteristics

  4. Costs of Conflict Negative emotions and stress Stereotyping Faulty decision making Benefits of Conflict Discussion of problems Basis for change Increase in motivation and loyalty Costs & Benefits of Conflict

  5. Managing Conflict • Bargaining & Negotiation -- the process in which the parties in dispute make offers and counter offers • Mediation and Arbitration -- third party intervention • Superordinate Goals --commonality is seen in goals and the solution is greater than either parties’ initial goal

  6. Aspects of Bargaining • Framing the issue • Task orientation • Emotional orientation • Cooperative orientation • Orientation strategy • Win -- lose • Win -- win

  7. Aspects of Mediation • Enlarging the pie • Logrolling • Cost cutting • Bridging

  8. Stress • A pattern of behavioral, emotional, and physiological reactions that occur in response to demanding events (stressors)

  9. The Process of Stress Physiological symptoms Organizational Factors Psychological Symptoms Experienced Stress Behavioral Symptoms Individual Factors

  10. Organizational Demanding Jobs Competing demands Role ambiguity Job responsibility Isolation Unpleasant working conditions Individual Stressful life events Daily stress Personality Perception Stress Factors

  11. Consequences of Stress • Physiological Symptoms • Headaches, High blood pressure, Heart disease • Psychological Symptoms • Anxiety, Depression, Burnout, Callousness • Behavioral Symptoms • Productivity loss • Withdrawal

  12. Managing Stress • Personal approaches • Lifestyle, Physiological, Cognitive • Organizational approaches • Job redesign • Social support • Family friendly policies • Wellness and EAP Programs

  13. Backwards and Forwards. • Summing up. Today we looked at two side of conflict: the harmful and the beneficial; causes and ways to manage conflict, how stress can arise from conflict, organizational and individual factors in stress, and its resolution. • Looking ahead:. What pushes organizations to change, what are the sources of resistance? Next time.