Florida’s Certified Public Manager Program

2. Florida’s Certified Public Manager Program

3. Ben GreenFlorida Center for Public ManagementAskew School of Public Administration atFlorida State University

4. What is CPM? A nationally- recognized, comprehensive training and development program for public sector managers

5. A National Program • 38 states currently accredited • Created to fill vacuum in public management • Modeled on CPA program: trained, tested, & certified

6. National Certified Public Manager® Consortium CPM Linkages in the U.S. Florida Society of Certified Public Managers

7. Florida’s CPM Success Story • Founded in 1979 at FSU • FCPM administers and delivers • One of largest programs in the U.S. • Over 4,300 graduates as of August 2013 • Program has grown dramatically

8. Who Participates in CPM? 35 State Agencies: ACHA, DACS, DFS, DBPR, DCF, DCA, DOC, DOE, DEP, DOH, HSMV, DJJ, FDLE, DMS, DOR, Department of State, DOT, FHP, OPPAGA 31 Constitutional Officers: Property Appraisers, Tax Collectors, Clerks of Courts, Sheriffs Offices in Brevard, Citrus, Duval, Hillsborough, Jackson, Lake, Lee, Manatee, Martin, Pasco, Pinellas, Polk, Sarasota, Seminole. 83 County Governments: Alachua, Baker, Bradford, Brevard, Broward, Charlotte, Citrus, Collier, Hendry, Highlands, Hillsborough, Lake, Lee, Leon, Madison, Manatee, Marion, Martin, Monroe, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, Sumter, Volusia, Washington. 40 City Governments: Apopka, Bradenton, Cape Coral, Casselberry, Coconut Creek, Daytona Beach, Deland, Deltona, Ft. Myers, Gainesville, Hollywood, Key West, Lake City, Lakeland, Leesburg, Longboat Key, Maitland, Marathon, Melbourne, Miramar, Naples, North Port, Ocala, Orlando, Palm Bay, Palmetto, Pinellas Park, Punta Gorda, Sanford, St. Petersburg, Tallahassee, Tamarac, Titusville, Venice, West Melbourne, Winter Park

9. Originally published June 11, 2007 in The Tallahassee DemocratManagement training program has its benefitsBy Bill Cotterell [CPM is] really a neat program, a win-win-win proposition for employees, employers and taxpayers. "What a good job it's done in teaching us to always keep reinventing ourselves," said Barbara Ford-Coates, the Sarasota County tax collector…a 1992 graduate of the CPM program and a big believer. Ford-Coates said [that] studying public administration in the classroom doesn't offer immediate opportunities to apply what you've learned in a real office; the CPM program requires such real-life participation. "It's just the class of all classes," she said. With state and local governments increasingly forced to do more with less, with competition for good workers rising, with much of the public convinced - right or wrong - that government everywhere is bloated and unresponsive, it's good to have a system for professionalizing management.

10. Florida Trend Magazine“Recognizing Real Pros in Government” “I believe that professional training programs like the Certified Public Manager program are important for all of us. Innovations… along with the professionalism and high standards encouraged in programs like CPM, have a direct impact on taxpayers’ well-being. And that’s always good for business.”

11. Goals To develop “reflective practitioners” and “learning organizations”

12. Program Structure • Eight 4 day classes • Called Levels 1-8 • 32 days of training • Experiential based • Emphasis on group activities • Balance of theory & practice

13. Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Level 8 CPM Curriculum- The Inverted Pyramid Level 1: Individual Management Level 2: Teams Level 3: Organizational Issues Level 4: Graduate School: “The Big Picture” Level 5: The Future Level 6: Systems Thinking Level 7: Policy Level 8: Graduation– “Making It Real”

14. Level 1 focuses on management one-on-one Topics: Transformational Leadership Personal style Delegation Motivation Goal-setting Performance Feedback Coaching & Counseling

15. Level 2 expands the focus to groups and teams Topics: Group dynamics Conflict Team leadership False Consensus Problem-solving Decision making Process improvement

16. Level 3 emphasizes organizational issues Topics: Productivity & Quality Organizational communication Information Technology Emotional Intelligence The Sterling Process Project Management

17. Level 4 deals with big picture organizational issues Topics: Power Ethics Organizational Culture Organizational Change

18. Level 5 examines how government must adapt to the future Topics: Social change and its Impact on Public Management Generations at Work Changing Values in America Strategic planning and budgeting Organizational designs for the future Organizational dynamics

19. Level 6 teaches the systems approach to management Topics: Systems thinking Real-world applications of systems thinking

20. Level 7 is an in-depth seminar on public policy Topics: Policy Development Policy Argument & Critique Policy Models Making Policy Presentations

21. Level 8 is the CPM graduation class, held annually. Organized around break-out sessions, presenters discuss the latest issues in public management and the application of CPM principles in real life. The final day is the graduation ceremony.

22. More info at www.fcpm.fsu.edu

23. “Is this on the test?” • National Consortium requires 300 “contact hours” to become a CPM • So…for every Level, you must complete an assignment and an exam • Exams are take-home, open-book • Some assignments are done on your own, some as a group • Some you work on in class, others are done after class • FCPM does NOT assign deadlines for completing homework • It’s up to YOU to get it done!

24. All Homework is Pass-Fail • You upload assignments & exams to our website • Graded within 60 days, usually sooner • Best case scenario: you get an email saying “Assignment completed” • Worst case scenario: you get an email telling you how to correct it

27. The Big Questions: • Does CPM make a Difference? • What is the Return on Investment (ROI)?

28. Evaluation of Certified Public Manager ProgramFlorida Department of Children and FamiliesJune 2010 Dr. Marguerite Foxon Dave Basarab Performance Improvement Consulting

29. Key Findings • Since 2006, DCF has sent 300 employees to CPM • Approximately 135 projects have been undertaken by CPM enrollees • Three projects, alone, have reported documented annual savings of $360K. Evaluation of Certified Public Manager Program

30. Key Findings • At least one project was implemented state-wide • Others resulted in significant improvement in re-engineered processes, redesigned jobs, reduced cycle time, and increased customer satisfaction. Evaluation of Certified Public Manager Program

31. Key Findings The Bottom Line: “It is therefore reasonable to assume CPM is providing value well beyond its cost.” Evaluation of Certified Public Manager Program

32. Key Findings • All graduates/enrollees consider CPM relevant and applicable to their job and the agency. • Over 90% of the respondents reported applying CPM content to their work setting. • The program is achieving its goal of professionalizing DCF supervisors and managers through the development of a core group of committed and exemplary leaders in higher level skills. Evaluation of Certified Public Manager Program

33. Key Findings - Shortcomings • Some managers are unaware that projects have been implemented and are benefiting the agency. • The inability to leverage the high impact work done by project teams represents a major unrealized value to DCF. • Manager support is the key to ensuring widespread application of the content and institutionalization of the leadership principles taught in CPM Evaluation of Certified Public Manager Program

34. Survey Results – Enrollees & Graduates Evaluation of Certified Public Manager Program

35. Survey Results – Managers Evaluation of Certified Public Manager Program

36. Survey Results – Managers Evaluation of Certified Public Manager Program

37. Your Questions? www.fcpm.fsu.edu