CENTRAL BOARD OF EXCISE & CUSTOMS

1. CENTRAL BOARD OF EXCISE & CUSTOMS Local Area Network (LAN) Project Testing of Equipped LAN at other than Stand-alone Ranges & Operational Training on installed LAN equipment DIRECTORATE GENERAL OF SYSTEMS & DATA MANAGEMENT www.cbec.gov.in www.icegate.gov.in

2. Contents • ATP • Roles • Process and Support • Product Testing 2 2-Apr-14

3. ATP and Roles • ATP (Acceptance test process) : This process involves series of standard agreed tests to establish the following with respect to the LAN infrastructure deployed at CBEC offices : • Verification of BoM • Installation Quality Checks • Functionality Check of the equipment installed • LAN connectivity and integration with WAN, (if installed)

4. Roles • HP: Hewlett-Packard is the Lead Service Provider implementing the CBEC LAN Project • PwC: PricewaterhouseCoopers is the Project Manager for the project and would carry out the Acceptance Test process. PwC/their outsourced representatives from CMS would be visiting all sites to conduct the tests. • Lead Nodal Officer ( in charge of the building) is expected to facilitate the acceptance process and sign off on the Acceptance document immediately after completion. He would coordinate with other co-located CBEC offices to facilitate ATP on scheduled dates.

5. Process and Support • Prior information would be provided to lead Nodal Officer ( 3 days in advance) regarding scheduling of ATP. Changes in the proposed dates may be minimised to enable overall adherence to project schedule . • ATP would be carried out by PWC and HP representative in presence of Lead Nodal Officer or his nominee (s) ( since adherence to schedule is necessary). • The team visiting for ATP from PWC and HP would brief the lead nodal officer / nominee (s) about processes, documentation and steps. • Any queries or clarification by CBEC officer during ATP process would be answered by local PWC and HP teams .Other queries may be escalated immediately to central teams of M/s PWC/ HP. • ATP activities may take one day or more ( according to the size of the location). Local assistance would be requested accordingly.

6. Process and Support contd…. • During ATP operations of various products would be demonstrated and on-site training provided by HP. • IT in-charge of the building should also be part of the process. If possible electrical in-charge may also be included. • Lead Nodal officer needs to sign-off on the test results and ATP documents. Any minor observations may be noted at time of sign off on the ATP document itself. • A copy of ATP report would be provided to Nodal officer for his reference and records.

7. General Instructions regarding Product Testing ( Details as per ATP document) • Thin Client • Check for Physical damage, if any and record . • Switch “ON” the thin client • Enter User Name and Password provided by HP Personnel • Check for application access e.g. ACES. • Printing through Network laser/line Printer and/or directly connected printer (deskjet) • Check for physical damage, if any and record • Switch “ON” the Printer • Create a test page in Open office installed in Thin Client • Fire a Print out on the Printer configured

8. Product Testing contd…. • Scanner • Check for Physical damage, if any and record • Switch “ON” the Scanner • Take any document scan and save the document • Open the document to verify if the scanning was performed properly • Print Server • Check for physical damage if any and record. • Switch “on” the server • Check general functionality • Simultaneously Fire Printouts from more than one Thin Client to test the functionality of Print Queue.

9. Product Testing contd…. • Power Equipment • Different sets of acceptance process has been formulated for sites • With DG and UPS • With UPS only • The appropriate test process is to be chosen and conducted. • The test process is designed to establish the following : • Out put voltage of DG and UPS at various stages. • UPS Battery backup time of 15 minutes. • Un-interrupted power supply change over. • Auto start/shut down of DG in case of power failure. • Manual start/shut down of DG.

10. Contact Details of Central Teams • HP Landline: 011- 26877966 for the ATP and training period For Hardware : • Akshat Sinha : email : akshat.sinha@hp.com • Suresh Lodhi : email : sureshlodhi@gmail.com For Networking: - Ravinder Kumar : email : ravinder.dhiman@hp.com For UPS and Diesel Generator sets: - Debashish Dutta : email : ddutta@hp.com • PWC • Landline : 011-24121419 • Abhik Chopra : email : abhik.chopra@in.pwc.com • Tripti Batra : email : tripti.batra@in.pwc.com • Cdr Deepak Uppal (Retd) : email : deepak.uppal@in.pwc.com • Directorate of Systems • Central Excise & Service Tax Formations: • Shri Suresh Kumar Additional Director email: suresh.kumar@icegate.gov.in • Customs Formations: • Shri Yogendra Garg, Additional director email: yogendra.garg@icegate.gov.in

11. Operational Training • The objective of this training is to familiarize users with the products installed and its usage • This training would go hand in hand with the ATP drill. • Audience: • Thin client/ Printer/Scanner – All application users • Diesel Generator/ UPS – Admin office or Electrical Vendor in-charge of Electrical system for the building • Print Server/ Switch – Nodal Officer / Officer(s) familiar with IT

12. Operational Training – Thin Client • Thin Client • How to switch “ON” and “OFF” • Login into Thin Client • Launch Applications – Firefox (Web Browser)/ Citrix client/ Open office • Login in to application • Take Printouts • Basic Troubleshooting • Power and LAN cables • Monitor (TFT)/Mouse and Keyboard cables • Powering Issues/ Keyboard or Mouse detection • Check for Internet Protocol (IP) address • LAN Connectivity testing

13. Operational Training – Network Printer • Network Printer • How to switch “ON” and “OFF” • Loading of Paper • Take Test Printouts • Basic Troubleshooting • Power and LAN cables • Check for Internet Protocol (IP) address • Removing Paper Jam • Toner replacement

14. Operational Training – Deskjet Printer • Deskjet Printer • How to switch “ON” and “OFF” • Loading of Paper • Take Test Printouts • Basic Troubleshooting • Power and Universal Serial Bus (USB) cables • Removing Paper Jam • Toner replacement

15. Operational Training – Scanner • Scanner • How to switch “ON” and “OFF” • Loading of Paper • Scanning a document • Basic Troubleshooting • Power and Universal Serial Bus (USB) cables • Removing Paper Jam

16. Operational Training – Print Server • Print Server • How to switch “ON” and “OFF” • Login • Scanning a document in case Scanner is connected to this Print Server • Basic Troubleshooting • Power and LAN cables • Monitoring print queues • Test printout to check Print queue

17. Operational Training - Switch • Switch • Bring to notice of Nodal officer the location of switches • Handover the Rack Keys • Identify a switch • Basic Troubleshooting • Call Helpdesk for troubleshooting • Power and LAN cables connection • Login in to Switch • Identification of what is Console Cable and what purpose it is to be used • How to switch ON and OFF switch in case instructed from Helpdesk

18. Operational Training – Diesel Generator • Diesel Generator • How to switch between Auto and Manual mode • Manual Starting procedure • How to check for Diesel (Fuel Tank) available status • Oil status • How to read Voltage and Current meter reading; • Basic Troubleshooting • Call Helpdesk for Troubleshooting

19. Operational Training – UPS • UPS • Identify Input and Output Isolators • ON and OFF position of Isolators • How to read errors or notification on UPS LCD (there is a display on the UPS) screen • Basic Troubleshooting • Call Helpdesk for Troubleshooting and narrate the error on the display • If Electrician is present: Check for Input and output voltage