1. China Training Proposal Preparing Hotel Staff for Western Guests Presented by Dawn Sheirbon

2. International Business Training Solutions (IBTSC) We will train you in the following areas of western business culture: • Business Etiquette • Communication Styles • Cultural Context Ideas • Conflict Management

3. Instructional Plan and Schedule Solutions Implementation • Educational Computer Programs • Manuals • Meetings in a hotel board room • Hands on learning in various hotel areas Schedule/Agenda Evaluation • Basic English Vocabulary: July 7-8, 3-5 p.m. • Listening/Speaking Skills: July 9-10, 3-5 p.m. • Context Cultural Studies: July 11, 3-5 p.m. • Business Etiquette: July 12-13, 3-6 p.m. • Conflict Management: July 14, 2-6 p.m. • Student Survey Forms • Guest Survey Sheets

4. Our Staff Versus Competition Most Competitors’ Instructors

5. Itemized Costs (Valid until September 2, 2009) • Total$8,605

6. Summary • We are confident that our course can enrich and strengthen staff. This class will enhance employees’ understanding of: • Some English • Western Communication Styles • Cultural Contexts • Conflict Resolution TechniquesIf you would like to accept this proposal and sign a contract: • Contact me by September 1, 2009 at 1-503-590-4131. • Ask any questions you need to.