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PRT Meeting - EmpowHR November 2010

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. PRT Meeting - EmpowHR November 2010. Schedule Release Summary. As of 11/12/2010 GESD Projects scheduled 113 Projects Scheduled GESD Projects Unscheduled 231 Projects Unscheduled

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PRT Meeting - EmpowHR November 2010

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center PRT Meeting - EmpowHRNovember 2010

  2. Schedule Release Summary As of 11/12/2010 • GESD Projects scheduled • 113 Projects Scheduled • GESD Projects Unscheduled • 231 Projects Unscheduled • GESD Projects Unscheduled Breakdown • 21 Projects on hold • 53 Awaiting Response • 80 FRD In Process • 77 TBD

  3. Schedule Release (SR) Status • Annual Release Projects (PP25, PP26, PP01) • 35 Projects Scheduled • CY 2011 PP04 Projects • 28 Projects Scheduled • CY 2011 Beyond PP04 Projects • 30 Projects Scheduled • Off Release Projects • 12 Projects Scheduled in CY 2010 • 11 Projects Scheduled in CY 2011

  4. Scheduled Releases • 2011 Scheduled Releases • Four Scheduled Releases for 2011 • PP04, PP12, PP20, Annual Release (PP25, PP26, PP01) • Consistent 8 Pay Period Duration Between Releases • SR Project Plan for CY 2011 (handout)

  5. Software Change Requests Summary

  6. Software Change Requests Summary

  7. 2009/2010 Totals (SCRs) • SCRs • 2009, 547 SCRs Completed • 2010, 459 SCRs Completed as of November 12, 2010

  8. Scheduled Releases (EmpowHR) • Working Release Schedule

  9. Incident Report (IR) Summary

  10. EmpowHR IR Average Age at Closure *

  11. EmpowHR – Help Desk Statistics

  12. Additional Slides Topics for Discussion • Remedy Status • Software Change Requests (SCRs) • GESD Project Review Team (GPRT) • Inter-agency Agreements (IAs) • Software Problem Reports (SPRs)

  13. Remedy Status (GESD Initiatives) • Ongoing • Phase II – B, EmpowHR IRs • Production Validation/Go Live – Week of 11/15/2010 • Future (Fiscal Year 2011/2012) • Administrative Billings and Collections (ABCO) Help Desk (FY 11 Quarter 02) • ABCO Claims Help Desk (FY 11 Quarter 02) • Remedy Requestor Console (FY 11 Quarter 03) • Change Management (FY 11 Quarter 03) • DPRS/CLER Help Desks (FY 11 Quarter 04) • Knowledge Management (FY 12 Quarter 02)

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